CAPELLA UNIVERSITY NHS-FP5004 – Collaboration, Communication, and Case Analysisfor Master’sLearners Assessment 1 Scenario Use the following scenario as a basis to complete Assessment 1. Imagine that you work in a health care facility and your boss has just stopped by your office and says the following: Hi, I just have a couple of minutes – please forgive me for stopping in without advanced notice. One of the results of a recent employee survey at Lakeland Clinic indicates we have some issues to address. The data show 75% of the employees have concerns about at least one of the following: diversity issues, workplace incivility, and poor work-life balance. Senior leadership has asked me how I plan to respond, and my first inclination is to put you in charge of assembling a team to address one of the issues. You have demonstrated effective organizational and communication on other projects and I think you will be a great asset as we move forward. I have to run right now, but I’ll send you an email with more information before I leave today. See you later! Subsequent Email: Thanks for talking with me this morning. I just want you to know that this is really a great opportunity for you. I know you have been interested in taking steps to becoming a leader in this organization and now it’s time to realize your potential. As you know we opened the Lakeland Medical Clinic to serve area residents who were unable or unwilling to use the services offered at the main hospital. The first two months of operation saw strong patient volume. Since then, the numbers have dropped off dramatically. This prompted leadership to start asking some questions, which lead to the internal survey that I mentioned yesterday. I just met with leadership and they determined that the priority right now is the diversity issue because we have the opportunity to improve outcomes for both employees and the community. This is part of an e-mail I got from the clinic director last week: “…after careful examination of all aspects of the organization and talking with some neighborhood leaders we have concluded that residents in the community do not feel comfortable coming to the clinic. It seems the staff are lacking the ability to develop a trusting relationship with the residents primarily because they do not understand the cultural values and norms. The neighborhood residents, which you know are predominantly Haitian, often feel their beliefs, values, and health practices are notunderstood. 1 ” CAPELLA UNIVERSITY When staff members were hired, we only considered their past work experiences, education and potential. We may have failed to fully consider their ability to work with diverse populations.“ Hopefully the information gives you a better understanding of the issues to be addressed. Time to get started as things need to move quickly. I want you to assemble a committee to clearly define the problem and ultimately provide guidance on solutions. Before introducing you to the clinic director and executive team, I want to review your approach specific to leadership style and collaboration. I want two things from you in a written document. The first part is just for me, but the second part I intend to share with the clinic director. First, identify and describe a leader you would choose to lead a project like this and explain why. It can be anyone that is qualified, even someone famous. Your choice will tell me a lot about your leadership approach and priorities. Next, select one of the characteristics that make them successful and compare it against your leadership skills. The second item is related to leading and fostering teamwork and collaboration among a group of interdisciplinary professionals. We are looking for 4–6 members to serve on a committee who will be considering the diversity issue and ultimately making a recommendation on how to address it. I want you to: • Describe your role and approach to leading the group. How will you lead and communicate? Will you be an authoritative, collaborative, democratic, servant, or transformational type of leader? Analyze the strengths and weaknesses of your approach in the context of this project. • Describe how you would facilitate collaboration to maximize team effectiveness. You might consider: o Communication technologies. o Practices (accountability, decision making, delegating). o Techniques for sharing information and ideas. o Any others ideas you might have. Remember this information will be shared with the clinic director so keep it clear, focused, and professional. Creativity is important; however, we want to be sure that your ideas and approaches align with current health care organization trends and practices, so include references from current academic or professional resources to support your points. I have confidence in you! Lynnette
Assessment 1 Write a 3–4 page letter in which you analyze your leadership skills and how you would use them to lead a project requiring group collaboration. Assessments 1 and 2 are scenario-based, so you must complete them in the order in which they are presented. Leadership is an integral element in any job, regardless of the work title. However, it is important to recognize that leadership is not just one single skill; instead, success in leadership depends on a broad range of skills, among them decision making, collaboration, and communication. By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria: Competency 1: Apply qualities, skills and practices used by effective healthcare leaders. Describe the leadership qualities desirable for the proposed project. Compare one’s own leadership skills against those of a chosen health care leader. Explain one’s role as project leader, using approaches from a selected leadership model. Competency 2: Apply practices that facilitate effective interprofessional collaboration. Describe an approach to effectively facilitate collaboration among a professional team. Competency 4: Produce clear, coherent, and professional written work, in accordance with Capella’s writing standards. Address assignment purpose in a well-organized text, incorporating appropriate evidence and tone in grammatically sound sentences.
Required Resources The following resources are required to complete the assessment. Assessment 1 Scenario [PDF]. Letter Template [DOCX]. Required Resources The following resources are required to complete the assessment. Assessment 1 Scenario [PDF]. Letter Template [DOCX]. SHOW LESS Suggested Resources The resources provided here are optional. You may use other resources of your choice to prepare for this assessment; however, you will need to ensure that they are appropriate, credible, and valid. The NHS-FP5004 – Collaboration, Communication, and Case Analysis for Health Care Master’s Learners Library Guide can help direct your research, and the Supplemental Resources and Research Resources, both linked from the left navigation menu in your courseroom, provide additional resources to help support you. Assessment Example Assessment 1 Example [PDF]. Leadership Read the following resources on leadership characteristics and styles: Cote, R. (2017). Vision of effective leadership. Journal of Leadership, Accountability and Ethics, 14(4), 52–63. Delmatoff, J., & Lazarus, I. R. (2014). The most effective leadership style for the new landscape of healthcare. Journal of Healthcare Management, 59(4), 245?249. Eriksen, M., & Cooper, K. (2018). On developing responsible leaders. The Journal of Management Development, 37(6), 470–479. Hewes, R. (2017). Top ten traits of effective leaders. Retrieved from http://www.amanet.org/training/articles/top-ten-traits-of-great-leaders.aspx Reed, S. (2017). Five key attributes of leadership. Health Care Registration, 26(12), 4–7. The textbook references below provide additional background. Rubino, L. G., Esparza, S. J., & Reid Chassiakos, Y. S. (2020). New leadership for today’s health care professionals: Concepts and cases (2nd ed.). Burlington, MA: Jones & Bartlett Learning. Available in the courseroom via the VitalSource Bookshelf link. Chapter 1, “A Call for New Leadership in Health Care.” View Leadership Self-Assessment. This self-assessment instrument will help you better understand your own leadership style, which is your perception of how leadership should be. Awareness of your style and recognition of the styles of others can help you more effectively strategize how you perform your leadership duties and how you manage situations from a leadership position. Collaboration Working together is essential to meet the demands of health care. Professionals must collaborate, share ideas, and look for ways to continually improve quality and safety. Embree, J. L., Wagnes, L., Hendricks, S., LaMothe, J., Halstead, J., & Wright, L. (2018). Empowering nurses to lead interprofessional collaborative practice environments through a nurse leadership institute. The Journal of Continuing Education in Nursing, 49(2), 61–71. Okpala, P. (2018). Balancing quality healthcare services and costs through collaborative leadership. Journal of Healthcare Management, 63(6), E148–E157. NHS Learner Success Lab The NHS Learner Success Lab is a Capella resource specifically created for learners in NHS programs. It allows you to access degree-specific content and use the academic resources that are tied to learner success. It is also the place where you are encouraged to: Discover the key learner success resources offered by the Capella Writing Center and Career Center. Take time to view Videos for Success, such as Time Management, and Commencement. View the Learner Success Blogs written by learners, faculty, and staff for helpful tips. Participate in Capella community building and collaboration with peers. All learners in your program have direct access to the NHS Learner Success Lab through links in first course courseroom. While these resources have been developed specifically to support and engage first course learners, this resource will be accessible and beneficial throughout your academic journey.
Preparation Read the Assessment 1 Scenario found in the Resources. Information in your assessment should be based on information from the scenario. Instructions Develop a professional response to the supervisor using the template provided. The letter will have two main components: Identify the qualities of a successful leader and compare them to your own leadership characteristics. Make recommendations on how to lead and foster teamwork. Please refer to the scoring guide for details on how you your assessment will be evaluated. Submission Requirements Your letter should be 3–4 double-spaced pages in length. Apply correct APA formatting to all in-text citations and references. Use Times New Roman, 12-point font. Express your main points, arguments, and conclusions coherently. Use correct grammar and mechanics. Support your claims, arguments, and conclusions with credible evidence from 2–3 current, scholarly or professional sources. Proofread your writing. Please refer to the scoring guide for details on how you your assessment will be evaluated. Notes: You are encouraged to review the performance level descriptions for each criterion to see how your work will be assessed. Your instructor may use the Writing Feedback Tool when grading this assignment. The Writing Feedback Tool is designed to provide you with guidance and resources to develop your writing based on five core skills. You will find writing feedback in the Scoring Guide for the assessment, once your work has been evaluated.