Quiz: Cultural Competence

New Perspectives Excel 2016 Module 4: SAM Project 1b

Rosella Hunter is the founder of Calorie Courier, a food-delivery service focusing on meals produced with locally-sourced ingredients. Rosella wants to expand her business and wants to pull her company’s financial information together before proposing her idea to her business partners.
Rosella wants a chart representing the distribution of average number of monthly meal orders made by customers in 2024, so she can better understand her customers. Switch to the 2024 Average Monthly Order worksheet. Select the range A4:B230 and create a Histogram chart. (Hint: Use the Name box to select the range.) Modify the chart as described below:
a. Resize and reposition the chart so that the upper-left corner is located within cell D2 and the lower-right corner is located within cell L21.
b. Enter Average Monthly Orders in 2024 as the title of the chart.
c. Modify the bins used in the chart by setting the Bin Width axis option to 5.

MGT 4483 Chapter Quiz

MGT 4483 Chapter Quiz Review

Chapter 1

 

Linking competencies to a set of behaviors that allow you to “know it when you see it” is useful for:

Hiring

Training

Determining rates of pay

Both Hiring & Training

All of these

 

________ is (are) the foundations for competencies.

Tests

KSAs

Strengths

Motivation

Skill sets

 

The authors use the acronym KSA to refer to what?

Keep it Simple, and have the right Attitude

Knowledge, skills, and attitudes

Knowledge, strategy, and aptitude

Knowledge, skills, and abilities

 

Which of the following is NOT true of outcome evaluation?

It uses training objectives as its criteria for success.

This is all the information you need to improve a training program

It is conducted at the end of training

All of these are true

 

A person’s understanding about how and when to apply the facts that have been learned is called

Process knowledge

Declarative knowledge

Practical knowledge

Perpetual knowledge

Procedural knowledge

 

The highest level of knowledge is termed strategic knowledge.

True

False

 

 

 

 

A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a:

Competency

Test

Job analysis

Strategy

Skill set

 

ISO certified companies

Have lower than normal training costs

Are much less likely to experience bankruptcy

Have less bureaucracy within their company structure

Both are much less likely to experience bankruptcy & Have less bureaucracy within their company structure

All of these

 

According to the text, ________ provides the opportunity for learning and ________ is a result of the learning.

Education; training

Development; training

Training; development

Education; development

None of these

 

When comparing ISO certified companies with companies that were not certified, the text noted that ISO certified companies

Have employees who are more satisfied with their jobs

Have more bureaucracy set up to meet all the ISO standards

Are less likely to file for bankruptcy

Have lower training costs

Have slightly lower productivity

 

Which of these steps is part of the continuous improvement model?

Gap analysis

Pre-audit

Process mapping

Higher productivity

None of these

 

A person’s store of factual information about a subject matter is

Procedural knowledge

Strategic knowledge

Declarative knowledge

Practical knowledge

 

 

Learning is defined as

A temporary change in cognition that results from experience and may influence behavior

A relatively permanent change in understanding and thinking that results from experience and directly influences behavior

A relatively permanent change in understanding and thinking that models behavior

A temporary change in understanding and thinking

A relatively permanent change in cognition that results from self-efficacy and indirectly influences behavior

 

Which of the following statements is true?

Twitter and Facebook have shown to be ineffective as enhancements to training

Social networking can be used to support on-the-job training

The number of females in the workforce has reached 38 percent

Hispanics are by far the largest minority group in both Canada and the USA

Both the number of females in the workforce has reached 38 percent & Hispanics are by far the largest minority group in both Canada and the USA

 

When evaluating training, the major type of evaluation to consider is

Process evaluation

Analysis evaluation

Outcome evaluation

Both Process evaluation & Outcome evaluation

Both Analysis evaluation & Outcome evaluation

 

Which of the following sources is an input to the analysis process?

The organization structure

Problematic operational areas

The people within the operational areas

Both Problematic operational areas & The people within the operational areas

All of these

 

In an open system model, which of the following statements is NOT true?

Open systems have a dynamic relationship with their environment

Open systems may exist as part of another open system

The system is open to influences from its environment

Outputs never have an influence on future inputs

All of these are true

 

Viewing training as a subsystem of an organizational system, the inputs into the training subsystem include an organization’s

Strategies

Mission

Resources

People

All of these

 

The authors’ use of attitudes rather than abilities as one of the three types of learning outcomes is based on

Their bias toward attitudes

The fact that abilities and attitudes are fairly similar

The fact that abilities are redundant with knowledge and skills

The fact that abilities are not learned

 

An open system has three parts input, process, and output.

True

False

 

 

Chapters 2 & 3

 

Competitive strategy focuses on positioning products and services in the marketplace.

True

False

 

Relatedness is the middle need in Alderfer’s needs theory.

True

False

 

Classical conditioning

Is an automatic response requiring no learning

Was discovered by Skinner

Is a learned response to a stimulus

Once learned cannot be unlearned

Both is a learned response to a stimulus & Once learned cannot be unlearned

 

Which of the following statements best explains the relationship between training and self-efficacy?

The two concepts are not related

Training can act to improve low self-efficacy only when employees have the required KSAs

It is useful to assess trainee self-efficacy prior to training only

Self-efficacy beliefs are a good predictor of learning in the training environment

 

Cavalier Tool and Manufacturing decided not to pursue ISO certification because

They could not afford the cost associated with certification

They had attempted certification a few years earlier and it had been unsuccessful

Sometimes a customer required a “down and dirty” mold which would not be allowed under ISO certification

The owner was not interested in certification

 

 

 

 

Symbolic coding is

The second stage of attracting attention

Where you rehearse in your mind how to “do it”

Part of the retention process

A design method for assuring learning

 

The internal provider is a strategic training alternative whereby the training department provides all or most of the training for the organization.

True

False

 

One of the differences between the behaviorist and cognitive approach to learning is that the cognitive approach is more subject oriented and developed by the instructor.

True

False

 

According to the text, the strategic planning process at Hewlett Packard Canada in the late 1980’s resulted in

The sales force reorganizing around specific products.

A concentration on the laser printer and increasing the profit margin on each unit

Hewlett Packard being one of the toughest competitors in the marketplace

Both The sales force reorganizing around specific products & Hewlett Packard being one of the toughest competitors in the marketplace

 

How can HRD align itself with the organization’s strategies?

By developing training that focuses on the market

By developing training to meet strategic performance objectives

By delivering training to the right people

Both by developing training to meet strategic performance objectives & By delivering training to the right people are correct

None of these

 

Which of the following is NOT a step in the generic planned change model?

Goals are developed and handed down by a centralized top management team

A compelling need for change is established

The results of the approach are evaluated

An approach to addressing the cause is selected

All of these are steps in a general planned change model

 

The Gagné-Briggs theory of instructional design

Have three events: attention, retention, and behavioral reproduction

Has “gaining attention” as its first event

Is only useful for designing effective lectures

Both Has three events: attention, retention, and behavioral reproduction & has “gaining attention” as its first event

 

The ________ the self-efficacy, the ________ the performance.

Higher; worse

Higher; better

Lower; worse

Lower; better

All of these are possible

 

You would typically associate routine technology with which of the following?

Those with market leader strategies

A low degree of predictability of outcomes or results

No defined solutions when problems do occur

Highly specialized technologies

All of these are associated with routine technologies

 

Which of the following depicts negative reinforcement?

After you do something, you are yelled at

After you do something, you receive a reward

After you do something, you receive no reward

None of these depicts negative reinforcement

 

Which of the following statements about learning is true?

It is not closely tied to memory

It is always observable

It must be retained to be useful

It is always measurable by testing

 

Which best explains the strategic training alternative of the internal provider?

All or most training developed in house, each phase handled by specialists, and needs developed from a decentralized HRD function

All or most training purchased from outside sources, each phase handled by specialists, and needs developed from a centralized HRD function

All or most training activities provided by outside trainers and training function’s role is to select and manage training suppliers

All or most training developed in house, each phase handled by specialists, and needs developed from a centralized HRD function

 

A basic premise in Social Learning Theory is

A person can only learn by behaving in some way

A person can learn merely through observation

Events can be learned without being processed

Consequences of behavior do not influence learning

 

 

 

 

In motivating trainees to learn, which of the following needs – existence, relatedness, or growth – should be the focus?

Existence

Relatedness

Growth

Both Relatedness & Growth

All of these

 

Stimulus leads to response which leads to consequence, best illustrates which theory?

Punishment

Consequence

Reinforcement

Needs

Classical Conditioning

 

Theories are

Useful for model building but impractical for practitioners

Generally developed by all of us to help us understand how things work in our world

Concrete steps in the “how-to” world

Useful when they describe a set of facts and develop a logical rationale for what is likely to be true, given those facts

Both generally developed by all of us to help us understand how things work in our world & useful when they describe a set of facts and develop a logical rationale for what is likely to be true, given those facts

 

The defender strategy is also referred to as

Differentiator

Innovator

Cost leader

Market leader

Market follower

 

Most companies use the ________ strategy when addressing their training and development needs.

Primary provider

Mixed

Manager intermediary

Both Primary provider & Manager Intermediary

 

HRD contributes to the development of new strategies.

True

False

 

 

 

 

Which of these statements is true?

Maslow is known for his early work on Classical Conditioning

Alderfer developed a needs theory based on Pavlov’s early work

Existence needs are the highest order needs

Relatedness reflects people’s need to be valued by others

 

 

Chapter 4&5

 

Question 1

 

0 out of 5 points

 

 

In response to a TNA, the decision is to “change the job.” This means

Selected Answer:

Incorrect

There are too many obstacles in the system the way the job is currently set up.

Answers:

There are too many obstacles in the system the way the job is currently set up.

 

Feedback is not occurring in the present setup.

 

Correct

There is a KSA deficiency but training is not the most effective solution.

 

Rewards are not tied to high performance.

Question 2

 

5 out of 5 points

 

 

________ is practicing symbolically and ________ is the transformation of the learning into actual behavior.

Selected Answer:

Correct

Symbolic rehearsal; behavioral reproduction

Answers:

Symbolic coding; rehearsal behavior

 

Correct

Symbolic rehearsal; behavioral reproduction

 

Symbolic rehearsal; symbolic behavior

 

Cognitive rehearsal; behavioral reproduction

 

Cognitive organization; reproduction

Question 3

 

5 out of 5 points

 

 

Recall the example in the text where Ford Motor Company was building a new engine plant in Windsor that was to focus on the “team approach” to building the engines. Which of the following statements is true regarding that example?

Selected Answer:

Correct

One of the goals of the training was to improve attitudes toward the team approach.

Answers:

The majority of those hired were university educated and had experience in the team approach.

 

Correct

One of the goals of the training was to improve attitudes toward the team approach.

 

Evaluation of the training indicated an improvement in employees’ communication skills.

 

The promise of training related to self-fulfillment never materialized.

Question 4

 

0 out of 5 points

 

 

Which of the following is true with regards to learning objectives?

Selected Answer:

Incorrect

They contain 3 parts – desired outcome, standard, and criteria.

Answers:

They are relatively easy to compose.

 

They contain 3 parts – desired outcome, standard, and criteria.

 

There is usually only one for a training program.

 

They are used only for skill level training.

 

Correct

None of these is true.

Question 5

 

0 out of 5 points

 

 

Converting the external world into our own mental language is called

Selected Answer:

Incorrect

Cognitive organization.

Answers:

Motivation.

 

Cognitive organization.

 

Correct

Symbolic coding.

 

Symbolic rehearsal.

Question 6

 

0 out of 5 points

 

 

A speed test can appropriately be used to measure the ________ of a skill.

Selected Answer:

Incorrect

Knowledge

Answers:

Compilation

 

Aggressiveness

 

Correct

Automaticity

 

Knowledge

Question 7

 

0 out of 5 points

 

 

Using paired comparison method is one way to assess ________ knowledge.

Selected Answer:

Incorrect

Declarative

Answers:

Correct

Procedural

 

Cognitive

 

Declarative

 

Strategic

Question 8

 

0 out of 5 points

 

 

Asking trainees to think about events in their past that are related to the content of the training is designed to facilitate

Selected Answer:

Incorrect

All of these.

Answers:

Cognitive organization.

 

Symbolic coding.

 

Symbolic rehearsal.

 

Correct

Cognitive organization & Symbolic coding.

 

All of these.

Question 9

 

5 out of 5 points

 

 

________ is the portion of the actual criterion that overlaps with the ________.

Selected Answer:

Correct

Criterion relevance; ultimate criterion

Answers:

Ultimate criterion; criterion relevance

 

Correct

Criterion relevance; ultimate criterion

 

Consistency; reliability

 

Ultimate criterion; criterion deficiency

 

Criterion deficiency; ultimate criterion

Question 10

 

5 out of 5 points

 

 

Trainees with ________ learning style remember material best if they can see how it is connected to the real world.

Selected Answer:

Correct

Sensor

Answers:

Global

 

Verbal

 

Correct

Sensor

 

Visual

Question 11

 

5 out of 5 points

 

 

In the example provided in the text where the bank manager sent his tellers to training on the products and services the bank provided, the training resulted in a ________ percent increase in services sold to customers.

Selected Answer:

Correct

0

Answers:

Correct

0

 

25

 

50

 

80

Question 12

 

5 out of 5 points

 

 

Which of the following statements about multiple choice tests is NOT true?

Selected Answer:

Correct

It is easy to develop a reliable and valid test of this type.

Answers:

You can give it to a large number of individuals at once.

 

It is easily scored.

 

Correct

It is easy to develop a reliable and valid test of this type.

 

All of these are true.

Question 13

 

5 out of 5 points

 

 

In an organizational analysis, who do you ask about job design issues?

Selected Answer:

Correct

Both Relevant supervisors & Incumbents

Answers:

Top management

 

Relevant supervisors

 

Incumbents

 

Correct

Both Relevant supervisors & Incumbents

 

All of these

Question 14

 

5 out of 5 points

 

 

Performance appraisals are almost always completed by

Selected Answer:

Correct

Supervisors.

Answers:

Peers and self.

 

360-degree feedback.

 

Correct

Supervisors.

 

Work planning and review.

 

None of these.

Question 15

 

5 out of 5 points

 

 

Organizational analysis should focus on

Selected Answer:

Correct

Both Mission and capital resources & Human resources and organizational environment.

Answers:

Mission and capital resources.

 

Job analysis.

 

Human resources and organizational environment.

 

Correct

Both Mission and capital resources & Human resources and organizational environment.

 

All of these.

Question 16

 

5 out of 5 points

 

 

Trainees with ________ learning style remember material best if they are given the opportunity to think about the new information before discussing it with others.

Selected Answer:

Correct

Reflective

Answers:

Global

 

Verbal

 

Active

 

Correct

Reflective

Question 17

 

5 out of 5 points

 

 

Self ratings

Selected Answer:

Correct

Can be an effective part of the person analysis in a TNA.

Answers:

Tend to be too biased to be used effectively in a person analysis.

 

Have very high measurement error when compared to supervisor ratings.

 

Correct

Can be an effective part of the person analysis in a TNA.

 

Are not generally part of a 360-degree performance review.

Question 18

 

5 out of 5 points

 

 

________ is the process of providing trainees with continued practice far beyond the point at which the trainees have performed the task successfully.

Selected Answer:

Correct

Over learning

Answers:

Effective training

 

Inefficient training

 

Correct

Over learning

 

Maximized similarity

 

Mass production training

Question 19

 

5 out of 5 points

 

 

The text discusses the process in the elaboration theory of having an air traffic controller presented with a simulation where only one aircraft is on the screen and there is no wind or other adverse weather conditions. This type of task is called the

Selected Answer:

Correct

Epitome.

Answers:

Relevant task.

 

Correct

Epitome.

 

Elaboration.

 

Extrapolation.

Question 20

 

5 out of 5 points

 

 

Which of the following focuses on a current performance problem?

Selected Answer:

Correct

A reactive TNA

Answers:

The PAQ

 

Correct

A reactive TNA

 

A proactive TNA

 

Work sampling

 

 

Mid-Term Practice Test

 

Question 1

 

0.04 out of 0.04 points

 

 

Which of the following statements is true of motivation theories?

Selected Answer:

Correct

Understanding needs helps you understand behavior.

Answers:

Needs are very similar for non-management employees.

 

Correct

Understanding needs helps you understand behavior.

 

Reinforcement theory is a commonly applied needs theory.

 

ERG is an acronym with the E representing the environment.

 

Maslow and Alderfer are two researchers commonly linked to process theories.

Question 2

 

0.04 out of 0.04 points

 

 

Which of the following statements regarding self-efficacy is true?

Selected Answer:

Correct

Feelings about one’s competency are reflected in the concept of self-efficacy.

Answers:

Physical and emotional state is never a factor when estimating an employee’s self-efficacy.

 

Those with high self-efficacy are also likely to be selfactualized.

 

Higher self-efficacy has little impact on actual performance.

 

Correct

Feelings about one’s competency are reflected in the concept of self-efficacy.

 

Behavioral models are not able to influence an employee’s self-efficacy.

Question 3

 

0 out of 0.04 points

 

 

If a major constraint is “short lead time” (therefore there is not much time to prepare training), one viable option is use of

Selected Answer:

Incorrect

Programmed instruction.

Answers:

Programmed instruction.

 

Modularization.

 

Correct

External consultants.

 

Massed practice.

Question 4

 

0.04 out of 0.04 points

 

 

Compilation is the highest level of skill acquisition.

Selected Answer:

Correct False

Answers:

True

 

Correct False

Question 5

 

0.04 out of 0.04 points

 

 

________ refers to the number of factors in an organization’s environment and how they are interrelated.

Selected Answer:

Correct

Environmental complexity

Answers:

Environmental uncertainty

 

Environmental flexibility

 

Correct

Environmental complexity

 

Environmental stability

 

None of these

Question 6

 

0.04 out of 0.04 points

 

 

Trainees with ________ learning style remember material best if they are first given the “big picture.”

Selected Answer:

Correct

Global

Answers:

Correct

Global

 

Verbal

 

Sensor

 

Visual

Question 7

 

0.04 out of 0.04 points

 

 

Knowledge is composed of which three interrelated types?

Selected Answer:

Correct

Declarative, procedural, and strategic

Answers:

Declarative, practical, and strategic

 

Declarative, practical, and skill

 

Compilation, automatic, and strategic

 

Correct

Declarative, procedural, and strategic

 

None of these

Question 8

 

0.04 out of 0.04 points

 

 

A person’s understanding about how and when to apply the facts that have been learned is called

Selected Answer:

Correct

Procedural knowledge.

Answers:

Process knowledge.

 

Declarative knowledge.

 

Practical knowledge.

 

Perpetual knowledge.

 

Correct

Procedural knowledge.

Question 9

 

0.04 out of 0.04 points

 

 

What is the focus of the ISO standards?

Selected Answer:

Correct

A series of standards to assure consistency in product quality

Answers:

Correct

A series of standards to assure consistency in product quality

 

An HR software package to assure legal compliance

 

A quality standard set by the Japanese

 

A strategic quality forecasting model

 

A method designed to improve productivity

Question 10

 

0.04 out of 0.04 points

 

 

Which of the following is NOT true regarding theories?

Selected Answer:

Correct

They are abstractions that are best left for researchers and not applicable to practitioners.

Answers:

They provide guidelines and principles.

 

Correct

They are abstractions that are best left for researchers and not applicable to practitioners.

 

They provide principles and predictions.

 

Successful people in business pay attention to them.

Question 11

 

0.04 out of 0.04 points

 

 

Which of the following is a “process” theory of motivation?

Selected Answer:

Correct

Reinforcement theory

Answers:

ERG theory

 

Maslow’s hierarchy of needs

 

Correct

Reinforcement theory

 

Both ERG theory & Maslow’s hierarchy of needs

Question 12

 

0.04 out of 0.04 points

 

 

Which of the following statements is true regarding punishment?

Selected Answer:

Correct

It is an undesirable training tool.

Answers:

It does not usually reduce the future likelihood of a behavior.

 

It is a very effective form of motivation.

 

It has the same results as negative reinforcement.

 

Correct

It is an undesirable training tool.

 

Randomly administering punishment keeps trainees on their toes.

Question 13

 

0 out of 0.04 points

 

 

Which macro theory of training design is outlined in the text?

Selected Answer:

Incorrect

Gagné-Briggs theory of training design

Answers:

Correct

Elaboration theory

 

Systems theory

 

Gagné-Briggs theory of training design

 

Social learning theory

 

Both Elaboration theory & Systems theory

Question 14

 

0.04 out of 0.04 points

 

 

The internal provider is a strategic training alternative whereby the training department provides all or most of the training for the organization.

Selected Answer:

Correct True

Answers:

Correct True

 

False

Question 15

 

0.04 out of 0.04 points

 

 

The ultimate criterion is the measure you use in assessing training effectiveness.

Selected Answer:

Correct False

Answers:

True

 

Correct False

Question 16

 

0.04 out of 0.04 points

 

 

If you determine there is a KSA deficiency, then the response is training.

Selected Answer:

Correct False

Answers:

True

 

Correct False

Question 17

 

0.04 out of 0.04 points

 

 

The proactive approach to TNA focuses on a specific problem.

Selected Answer:

Correct False

Answers:

True

 

Correct False

Question 18

 

0 out of 0.04 points

 

 

The worker-oriented approach to job analysis identifies the KSAs without having to assess the tasks that are done.

Selected Answer:

Incorrect False

Answers:

Correct True

 

False

Question 19

 

0.04 out of 0.04 points

 

 

Which of the following depicts negative reinforcement?

Selected Answer:

Correct

None of these depicts negative reinforcement.

Answers:

After you do something, you are yelled at.

 

After you do something, you receive a reward.

 

After you do something, you receive no reward.

 

Correct

None of these depicts negative reinforcement.

Question 20

 

0.04 out of 0.04 points

 

 

Bias is caused by random variation.

Selected Answer:

Correct False

Answers:

True

 

Correct False

Question 21

 

0.04 out of 0.04 points

 

 

Expectancy theory is the most popular need theory today.

Selected Answer:

Correct False

Answers:

True

 

Correct False

Question 22

 

0.04 out of 0.04 points

 

 

If after training, the trainee is performing at a level lower than before, this means that there is (are)

Selected Answer:

Correct

Negative transfer.

Answers:

Zero transfer.

 

Correct

Negative transfer.

 

Obstacles in the system preventing transfer.

 

Negative outcomes associated with the trained behavior.

Question 23

 

0 out of 0.04 points

 

 

The power that a group has over its members was first noted in which studies of the 1920’s and the 1930’s?

Selected Answer:

Incorrect

Group norm studies

Answers:

Watson studies

 

Correct

Hawthorne studies

 

Pajama factory studies

 

Group norm studies

Question 24

 

0.04 out of 0.04 points

 

 

Organizational culture can be described as

Selected Answer:

Correct

All of these.

Answers:

Shared basic assumptions.

 

Shared values or understandings.

 

A pattern.

 

Correct

All of these.

Question 25

 

0.04 out of 0.04 points

 

 

Which of the following statements is true?

Selected Answer:

Correct

To assist active learners, have group discussion.

Answers:

Intuitive learners appreciate practical applications in training.

 

Correct

To assist active learners, have group discussion.

 

To assist global learners, provide them with lecture notes with missing key terms, etc. and have them fill in the blanks after a module is completed.

 

Sensor learners appreciate a theoretical focus.

Question 26

 

0.04 out of 0.04 points

 

 

Self ratings

Selected Answer:

Correct

Can be an effective part of the person analysis in a TNA.

Answers:

Tend to be too biased to be used effectively in a person analysis.

 

Have very high measurement error when compared to supervisor ratings.

 

Correct

Can be an effective part of the person analysis in a TNA.

 

Are not generally part of a 360-degree performance review.

Question 27

 

0.04 out of 0.04 points

 

 

In motivating trainees to learn, which of the following needs – existence, relatedness, or growth – should be the focus?

Selected Answer:

Correct

All of these

Answers:

Existence

 

Relatedness

 

Growth

 

Both Relatedness & Growth

 

Correct

All of these

Question 28

 

0.04 out of 0.04 points

 

 

A basic premise in Social Learning Theory is

Selected Answer:

Correct

A person can learn merely through observation.

Answers:

A person can only learn by behaving in some way.

 

Correct

A person can learn merely through observation.

 

Events can be learned without being processed.

 

Consequences of behavior do not influence learning.

Question 29

 

0 out of 0.04 points

 

 

Which of the following are predicted to contribute to a labor shortage in the next 10 years?

Selected Answer:

Incorrect

All of these

Answers:

Baby boomers will retire

 

Changes in technology

 

Continuing recession

 

Correct

Both Baby boomers will retire & Changes in technology

 

All of these

Question 30

 

0.04 out of 0.04 points

 

 

The best way to improve employee performance is to “copy” a successful organization’s motivational tactics.

Selected Answer:

Correct False

Answers:

True

 

Correct False

Question 31

 

0.04 out of 0.04 points

 

 

________ learners like to learn facts and solve problems using well-tested methods.

Selected Answer:

Correct

Sensing

Answers:

Intuitive

 

Correct

Sensing

 

Visual

 

Verbal

Question 32

 

0.04 out of 0.04 points

 

 

Organizational design refers to the way the work is divided and organized.

Selected Answer:

Correct False

Answers:

True

 

Correct False

Question 33

 

0 out of 0.04 points

 

 

In the elaboration theory of design, the epitome is the most important concept.

Selected Answer:

Incorrect False

Answers:

Correct True

 

False

Question 34

 

0.04 out of 0.04 points

 

 

Who laid the foundation for reinforcement theory?

Selected Answer:

Correct

Thorndike

Answers:

Maslow

 

Skinner

 

Bandura

 

Freud

 

Correct

Thorndike

Question 35

 

0 out of 0.04 points

 

 

Which studies compared the effects of participation vs. no participation in organizational change endeavors in the 1940’s?

Selected Answer:

Incorrect

The OD experiments

Answers:

Correct

The Pajama factory experiments

 

The Hawthorne experiments

 

The Bandura experiments

 

The OD experiments

Question 36

 

0.04 out of 0.04 points

 

 

Symbolic coding is

Selected Answer:

Correct

Part of the retention process.

Answers:

The second stage of attracting attention.

 

Where you rehearse in your mind how to “do it.”

 

Correct

Part of the retention process.

 

A design method for assuring learning.

Question 37

 

0 out of 0.04 points

 

 

Which of the following statements about expectancy theory is true?

Selected Answer:

Incorrect

Expectancy 2 is related to self-efficacy.

Answers:

Expectancy 2 is related to self-efficacy.

 

Valence is the measure used for expectancy 1.

 

Correct

Expectancy 1 is 1.0 when related to a decision making (go vs. no go) process.

 

The valence of outcomes is the same for everyone.

 

Expectancy 1 is directly related to valence of outcomes.

Question 38

 

0 out of 0.04 points

 

 

When a performance gap is identified and there is shown to be a lack of KSAs

Selected Answer:

Incorrect

Training is the only option for dealing with the lack of KSAs.

Answers:

There is no need to determine if there are motivational issues present.

 

Correct

You still might want to determine if there are any barriers to performance.

 

Training is the only option for dealing with the lack of KSAs.

 

There is no need to determine if there are motivational issues present & Training is the only option for dealing with the lack of KSAs.

Question 39

 

0.04 out of 0.04 points

 

 

Changing the organizational culture can be done quickly through training.

Selected Answer:

Correct False

Answers:

True

 

Correct False

Question 40

 

0.04 out of 0.04 points

 

 

Which of the following statements about learning is true?

Selected Answer:

Correct

It must be retained to be useful.

Answers:

It is not closely tied to memory.

 

It is always observable.

 

Correct

It must be retained to be useful.

 

It is always measurable by testing.

Question 41

 

0.04 out of 0.04 points

 

 

Expectancy 1 is the belief that

Selected Answer:

Correct

Effort will lead to desired performance.

Answers:

Desired performance will lead to desired outcome.

 

Training will lead to desired outcome.

 

Trainees should be aware of what can be achieved.

 

Correct

Effort will lead to desired performance.

Question 42

 

0.04 out of 0.04 points

 

 

Learning is defined as

Selected Answer:

Correct

A relatively permanent change in understanding and thinking that results from experience and directly influences behavior.

Answers:

A temporary change in cognition that results from experience and may influence behavior.

 

Correct

A relatively permanent change in understanding and thinking that results from experience and directly influences behavior.

 

A relatively permanent change in understanding and thinking that models behavior.

 

A temporary change in understanding and thinking.

 

A relatively permanent change in cognition that results from self-efficacy and indirectly influences behavior.

Question 43

 

0.04 out of 0.04 points

 

 

The Gagné-Briggs theory of training design is applicable to

Selected Answer:

Correct

All of these.

Answers:

Cognitive learning.

 

Behavioral learning.

 

Attitudinal learning.

 

Correct

All of these.

Question 44

 

0.04 out of 0.04 points

 

 

A criterion measure to assess declarative knowledge would

Selected Answer:

Correct

Be a multiple-choice test.

Answers:

Be very easy to develop.

 

Correct

Be a multiple-choice test.

 

Be behaviorally based.

 

Focus on attitudinal relationships.

Question 45

 

0.04 out of 0.04 points

 

 

Using paired comparison method is one way to assess ________ knowledge.

Selected Answer:

Correct

Procedural

Answers:

Correct

Procedural

 

Cognitive

 

Declarative

 

Strategic

Question 46

 

0 out of 0.04 points

 

 

A TNA is always required when employees in an organization need to be trained in a specific area such as sexual harassment.

Selected Answer:

Incorrect True

Answers:

True

 

Correct False

Question 47

 

0.04 out of 0.04 points

 

 

Massed practice is another term for overlearning.

Selected Answer:

Correct False

Answers:

True

 

Correct False

Question 48

 

0.04 out of 0.04 points

 

 

Which of the following is NOT a step in the generic planned change model?

Selected Answer:

Correct

Goals are developed and handed down by a centralized top management team.

Answers:

Correct

Goals are developed and handed down by a centralized top management team.

 

A compelling need for change is established.

 

The results of the approach are evaluated.

 

An approach to addressing the cause is selected.

 

All of these are steps in a general planned change model.

Question 49

 

0.04 out of 0.04 points

 

 

It is not possible to have a reliable test that is not also valid.

Selected Answer:

Correct False

Answers:

True

 

Correct False

Question 50

 

0.04 out of 0.04 points

 

 

________ is the process of providing trainees with continued practice far beyond the point at which the trainees have performed the task successfully.

Selected Answer:

Correct

Over learning

Answers:

Effective training

 

Inefficient training

 

Correct

Over learning

 

Maximized similarity

 

Mass production training

 

Mid-Term Exam

 

Question 1

 

1.667 out of 1.667 points

 

 

Cavalier Tool and Manufacturing decided not to pursue ISO certification because

Selected Answer:

Correct

Sometimes a customer required a “down and dirty” mold which would not be allowed under ISO certification.

Answers:

They could not afford the cost associated with certification.

 

They had attempted certification a few years earlier and it had been unsuccessful.

 

Correct

Sometimes a customer required a “down and dirty” mold which would not be allowed under ISO certification.

 

The owner was not interested in certification.

Question 2

 

1.667 out of 1.667 points

 

 

Intelligent Tutoring Systems set themselves apart from simple programmed instruction because they

Selected Answer:

Correct

All of these.

Answers:

Generate instruction that matches the trainees’ individual needs.

 

Communicate and respond to trainees questions.

 

Learn from the responses of the trainee what approach to take in teaching the trainee.

 

Correct

All of these.

Question 3

 

0 out of 1.667 points

 

 

According to the text, business games have been developed and used for

Selected Answer:

Incorrect

Changing attitudes toward diversity.

Answers:

Improving interpersonal skills.

 

Teaching initiating structure.

 

Correct

Strengthening executive and management skills.

 

Changing attitudes toward diversity.

Question 4

 

1.667 out of 1.667 points

 

 

Without ________, it is very difficult to evaluate training.

Selected Answer:

Correct

Learning objectives

Answers:

Personnel objectives

 

Performance appraisals

 

Organizational outcomes

 

Correct

Learning objectives

Question 5

 

0 out of 1.667 points

 

 

HRD should be involved in strategic planning by

Selected Answer:

Incorrect

Both Influencing the HR strategy & Developing its own strategy in line with the strategic plan.

Answers:

Helping shape strategy.

 

Influencing the HR strategy.

 

Developing its own strategy in line with the strategic plan.

 

Both Influencing the HR strategy & Developing its own strategy in line with the strategic plan.

 

Correct

All of these.

Question 6

 

1.667 out of 1.667 points

 

 

Which of the following career paths best prepares a trainer for a supervisory or coordinator position?

Selected Answer:

Correct

Rotation through various specialist positions

Answers:

Several years’ experience in a specific function

 

Working in a line position

 

Correct

Rotation through various specialist positions

 

None of these

 

All of these

Question 7

 

1.667 out of 1.667 points

 

 

Which of the following are included in the “process” part of the implementation phase of the training model?

Selected Answer:

Correct

Both Pilot program & Dry run

Answers:

Pilot program

 

Dry run

 

Transfer of training

 

Correct

Both Pilot program & Dry run

Question 8

 

0 out of 1.667 points

 

 

One of the more common mistakes in developing competency modeling is

Selected Answer:

Incorrect

Focusing only on skills and knowledge.

Answers:

Not making the model tie in to the strategic goals.

 

Being too specific.

 

Correct

Simply making a list of positive attributes.

 

Focusing only on skills and knowledge.

Question 9

 

0 out of 1.667 points

 

 

Which of the following should you consider when implementing Behavior Modeling?

Selected Answer:

Incorrect

Use whole rather than part learning.

Answers:

Use whole rather than part learning.

 

Correct

Do not emphasize more that 7 learning points during any one training module.

 

Use a real model rather than a video for authenticity.

 

Both Use whole rather than part learning & Use a real model rather than a video for authenticity.

Question 10

 

0 out of 1.667 points

 

 

A ________ is the “first test” of new material designed to be in a training program.

Selected Answer:

Incorrect

Pilot program

Answers:

Pilot program

 

Correct

Dry run

 

Development

 

Primary run

Question 11

 

1.667 out of 1.667 points

 

 

A major concern with ET is that

Selected Answer:

Correct

It is difficult to be able to identify exactly who is taking the training.

Answers:

It cannot provide real enough examples in its training.

 

It takes far too long to complete.

 

Trainees do not seem to like learning from a computer.

 

Correct

It is difficult to be able to identify exactly who is taking the training.

Question 12

 

1.667 out of 1.667 points

 

 

Self ratings

Selected Answer:

Correct

Can be an effective part of the person analysis in a TNA.

Answers:

Tend to be too biased to be used effectively in a person analysis.

 

Have very high measurement error when compared to supervisor ratings.

 

Correct

Can be an effective part of the person analysis in a TNA.

 

Are not generally part of a 360-degree performance review.

Question 13

 

1.667 out of 1.667 points

 

 

Which of the following is NOT true of outcome evaluation?

Selected Answer:

Correct

This is all the information you need to improve a training program.

Answers:

It uses training objectives as its criteria for success.

 

Correct

This is all the information you need to improve a training program.

 

It is conducted at the end of training.

 

All of these are true.

Question 14

 

1.667 out of 1.667 points

 

 

For training with a strategic knowledge objective

Selected Answer:

Correct

A content expert instructor is required.

Answers:

Intelligent tutoring systems are required.

 

Correct

A content expert instructor is required.

 

Program instruction is required.

 

Interactive multimedia is required.

Question 15

 

1.667 out of 1.667 points

 

 

Developing a good demonstration requires

Selected Answer:

Correct

Breaking down the task into manageable parts or sequences.

Answers:

A charismatic trainer.

 

Using well-designed slides to get your point across.

 

Correct

Breaking down the task into manageable parts or sequences.

 

Putting together as much information as possible.

Question 16

 

0 out of 1.667 points

 

 

As discussed in the text, about what percentage of training requests did Nancy Gordon of Ameritech say turn out to be solvable without training?

Selected Answer:

Incorrect

25 percent

Answers:

10 percent

 

25 percent

 

Correct

85 percent

 

99 percent

Question 17

 

1.667 out of 1.667 points

 

 

________ are those “and uh,” “like,” “um” space fillers that are injected into speech.

Selected Answer:

Correct

Dysfluencies

Answers:

Serendipitous

 

Capitulations

 

Deprecations

 

Correct

Dysfluencies

Question 18

 

0 out of 1.667 points

 

 

________ is particularly valuable for tasks that are not used frequently or if the opportunity to practice them is limited.

Selected Answer:

Incorrect

Massed practice

Answers:

Massed practice

 

Correct

Over learning

 

Whole learning

 

Spaced practice

Question 19

 

0 out of 1.667 points

 

 

Which of the following is a market leader strategy?

Selected Answer:

Incorrect

All of these

Answers:

Keep costs low

 

Correct

Develop new markets

 

Development of economies of scale

 

None of these

 

All of these

Question 20

 

0 out of 1.667 points

 

 

A “Learning Management System” for e-training

Selected Answer:

Incorrect

Is primarily used for Internet access to training.

Answers:

Is necessary for all e-training systems.

 

Is a form of programmed instruction.

 

Correct

Performs training-related administrative functions.

 

Is primarily used for Internet access to training.

Question 21

 

0 out of 1.667 points

 

 

Which of the following statements is true about business games?

Selected Answer:

Incorrect

They are generally used as a standalone training method.

Answers:

They are generally used as a standalone training method.

 

Correct

They can take up to several weeks to complete.

 

To be effective games should require trainees to make a minimum of six decisions.

 

Games do not require learning objectives.

 

Both They are generally used as a standalone training method & Games do not require learning objectives

Question 22

 

1.667 out of 1.667 points

 

 

Which of the following is NOT a potential benefit for Electronic Training?

Selected Answer:

Correct

Reduces the company ability to track learning

Answers:

Reduces the cost of training

 

Allows the trainee to master learning

 

Correct

Reduces the company ability to track learning

 

Increases employee’s access to training

Question 23

 

0 out of 1.667 points

 

 

When comparing competencies to KSAs, competencies

Selected Answer:

Incorrect

Include knowledge, skills, and attitudes.

Answers:

Are more specific in nature.

 

Have a shorter term fit.

 

Include knowledge, skills, and attitudes.

 

Are tied to corporate goals.

 

Correct

Both Include knowledge, skills, and attitudes & Are tied to corporate goals.

Question 24

 

0 out of 1.667 points

 

 

Which of the following is NOT true regarding theories?

Selected Answer:

Incorrect

They provide guidelines and principles.

Answers:

They provide guidelines and principles.

 

Correct

They are abstractions that are best left for researchers and not applicable to practitioners.

 

They provide principles and predictions.

 

Successful people in business pay attention to them.

Question 25

 

1.667 out of 1.667 points

 

 

In order to be effective, IM should

Selected Answer:

Correct

Both Utilize a variety of cues & Accommodate multiple learning styles.

Answers:

Utilize a variety of cues.

 

Accommodate multiple learning styles.

 

Incorporate evaluation methods.

 

Correct

Both Utilize a variety of cues & Accommodate multiple learning styles.

Question 26

 

1.667 out of 1.667 points

 

 

According to the text, what is the biggest mistake made when using static media?

Selected Answer:

Correct

Cramming too much information on the one poster, sheet, or overhead

Answers:

Correct

Cramming too much information on the one poster, sheet, or overhead

 

Newsprint being used too often in adult learning

 

Overheads used in a fully lighted room

 

Burned out light bulbs in the overhead

 

Using a VCR that only plays Betamax

Question 27

 

1.667 out of 1.667 points

 

 

Which of the following is true about OJT?

Selected Answer:

Correct

OJT generally uses experienced coworkers or supervisors as trainers.

Answers:

It is one of the more expensive training methods.

 

Most OJT done by small businesses uses the JIT method.

 

When using the JIT method of OJT, the first step is “Present.”

 

Correct

OJT generally uses experienced coworkers or supervisors as trainers.

Question 28

 

0 out of 1.667 points

 

 

A purpose statement

Selected Answer:

Incorrect

Describes the purpose of the TNA.

Answers:

Describes the purpose of the objective.

 

Correct

Brings all the training objectives into one statement.

 

Describes the purpose of the TNA.

 

None of these.

Question 29

 

0 out of 1.667 points

 

 

Which of the following statements is true regarding expectancy theory?

Selected Answer:

Incorrect

Expectancy 1 is represented on a scale from 1 to 10 with 1 being the minimum.

Answers:

Correct

Expectancy 2 is the likelihood you will receive certain outcomes if you reach acceptable performance.

 

The values given for outcomes are represented by a value called expectancy 2.

 

Expectancy 1 is represented on a scale from 1 to 10 with 1 being the minimum.

 

Expectancy 2 is fixed in a person’s mind and is extremely difficult to change.

Question 30

 

1.667 out of 1.667 points

 

 

Which of the following is most appropriate for training interpersonal skills?

Selected Answer:

Correct

Behavior modeling

Answers:

Correct

Behavior modeling

 

The case study

 

The simulator

 

The business game

 

The ice breaker

Question 31

 

0 out of 1.667 points

 

 

Which of the following statements regarding OJT trainers is true?

Selected Answer:

Incorrect

OJT trainers do not need to understand training how to train, just how to do the job effectively.

Answers:

OJT trainers must be currently doing the job to be effective.

 

Correct

OJT trainers must be motivated to be trainers.

 

OJT trainers must be the most competent and highest performers.

 

OJT trainers do not need to understand training how to train, just how to do the job effectively.

Question 32

 

1.667 out of 1.667 points

 

 

How can HRD align itself with the organization’s strategies?

Selected Answer:

Correct

Both By developing training to meet strategic performance objectives & By delivering training to the right people are correct

Answers:

By developing training that focuses on the market

 

By developing training to meet strategic performance objectives

 

By delivering training to the right people

 

Correct

Both By developing training to meet strategic performance objectives & By delivering training to the right people are correct

 

None of these

Question 33

 

1.667 out of 1.667 points

 

 

The micro theory of training design proposed by Gagné-Briggs has ________ events of instruction.

Selected Answer:

Correct

Nine

Answers:

Three

 

Four

 

Eight

 

Correct

Nine

 

Twelve

Question 34

 

1.667 out of 1.667 points

 

 

Which of the following statements is true?

Selected Answer:

Correct

To assist active learners, have group discussion.

Answers:

Intuitive learners appreciate practical applications in training.

 

Correct

To assist active learners, have group discussion.

 

To assist global learners, provide them with lecture notes with missing key terms, etc. and have them fill in the blanks after a module is completed.

 

Sensor learners appreciate a theoretical focus.

Question 35

 

0 out of 1.667 points

 

 

Understanding needs theory is important in the training process because

Selected Answer:

Incorrect

All of these.

Answers:

Correct

Needs theory can help determine what kind of training design will be more effective.

 

Needs theory can provide insight into the attitudes of trainees.

 

Needs theory can help identify trainees’ self efficacy.

 

All of these.

Question 36

 

1.667 out of 1.667 points

 

 

Which of the following statements about learning is true?

Selected Answer:

Correct

It must be retained to be useful.

Answers:

It is not closely tied to memory.

 

It is always observable.

 

Correct

It must be retained to be useful.

 

It is always measurable by testing.

Question 37

 

1.667 out of 1.667 points

 

 

What is the least expensive and best alternative if you only have a few employees to be trained?

Selected Answer:

Correct

Sending trainees to outside seminars

Answers:

Hiring a consultant

 

Purchasing a pre-packaged program

 

Implementing and designing your own training program

 

Correct

Sending trainees to outside seminars

 

Waiting until you have enough employees who require training, then hiring a consultant

Question 38

 

1.667 out of 1.667 points

 

 

An outline of a typical job’s duties and responsibilities is a

Selected Answer:

Correct

Job description.

Answers:

Correct

Job description.

 

Job specification.

 

Performance standard.

 

Task outline.

 

None of these.

Question 39

 

0 out of 1.667 points

 

 

The health and safety training programs offered as canned DVD training packages are

Selected Answer:

Incorrect

Designed to be integrated with an equal number of lecture hours by trainers.

Answers:

Extremely expensive and only viable for large organizations.

 

Correct

Priced under five hundred dollars.

 

Not deemed appropriate by OSHA.

 

Designed to be integrated with an equal number of lecture hours by trainers.

Question 40

 

0 out of 1.667 points

 

 

The ________ approach to job analysis immediately identifies the KSAs required for the job.

Selected Answer:

Incorrect

Task-oriented

Answers:

Task-oriented

 

Correct

Worker-oriented

 

Operational analysis

 

Job-duty-task

Question 41

 

0 out of 1.667 points

 

 

Which of the following is true of the icebreaker?

Selected Answer:

Incorrect

Both It should create energy for the rest of the training & It should reduce trainee anxiety

Answers:

It should create energy for the rest of the training.

 

It should reduce trainee anxiety.

 

It should be related to the topic of training.

 

Both It should create energy for the rest of the training & It should reduce trainee anxiety

 

Correct

All of these.

Question 42

 

1.667 out of 1.667 points

 

 

Which of the following is NOT a role-play method of training?

Selected Answer:

Correct

All of these are methods of role-play

Answers:

Single role-play

 

Spontaneous role-play

 

Role-rotation format role-play

 

Structured role-play

 

Correct

All of these are methods of role-play

Question 43

 

1.667 out of 1.667 points

 

 

ET is best at achieving what types of learning objectives?

Selected Answer:

Correct

Both Knowledge objectives & Skill objectives

Answers:

Knowledge objectives

 

Skill objectives

 

Attitude objectives

 

Correct

Both Knowledge objectives & Skill objectives

 

All of these

Question 44

 

0 out of 1.667 points

 

 

When evaluating training, the major type of evaluation to consider is

Selected Answer:

Incorrect

Both Analysis evaluation & Outcome evaluation.

Answers:

Process evaluation.

 

Analysis evaluation.

 

Outcome evaluation.

 

Correct

Both Process evaluation & Outcome evaluation.

 

Both Analysis evaluation & Outcome evaluation.

Question 45

 

1.667 out of 1.667 points

 

 

Which of the following statements regarding self-efficacy is true?

Selected Answer:

Correct

Feelings about one’s competency are reflected in the concept of self-efficacy.

Answers:

Physical and emotional state is never a factor when estimating an employee’s self-efficacy.

 

Those with high self-efficacy are also likely to be selfactualized.

 

Higher self-efficacy has little impact on actual performance.

 

Correct

Feelings about one’s competency are reflected in the concept of self-efficacy.

 

Behavioral models are not able to influence an employee’s self-efficacy.

Question 46

 

1.667 out of 1.667 points

 

 

Symbolic coding is

Selected Answer:

Correct

Part of the retention process.

Answers:

The second stage of attracting attention.

 

Where you rehearse in your mind how to “do it.”

 

Correct

Part of the retention process.

 

A design method for assuring learning.

Question 47

 

1.667 out of 1.667 points

 

 

Which of the following statements is true?

Selected Answer:

Correct

Off-site training is useful when trainees tend to have a lot of stress associated with going to work.

Answers:

All the information (exercises, etc.) to be used in training should be in the trainees’ training manual, and handed to trainees at the start of training.

 

A training room should have large windows so as to let in lots of natural light.

 

The best seating arrangement for effective training is the U-shape.

 

Correct

Off-site training is useful when trainees tend to have a lot of stress associated with going to work.

Question 48

 

1.667 out of 1.667 points

 

 

The Gagné-Briggs theory of training design is applicable to

Selected Answer:

Correct

All of these.

Answers:

Cognitive learning.

 

Behavioral learning.

 

Attitudinal learning.

 

Correct

All of these.

Question 49

 

1.667 out of 1.667 points

 

 

In training, having a “comedian”

Selected Answer:

Correct

Both Is an advantage as he/she can generally lighten up the tone of training & Is a curse because jokes tend to offend some.

Answers:

Is an advantage as he/she can generally lighten up the tone of training.

 

Is a curse because jokes tend to offend some.

 

Almost never happens so it is not worth discussing.

 

Is nothing to be concerned about.

 

Correct

Both Is an advantage as he/she can generally lighten up the tone of training & Is a curse because jokes tend to offend some.

Question 50

 

1.667 out of 1.667 points

 

 

When a performance gap is identified and there is shown to be a lack of KSAs

Selected Answer:

Correct

You still might want to determine if there are any barriers to performance.

Answers:

There is no need to determine if there are motivational issues present.

 

Correct

You still might want to determine if there are any barriers to performance.

 

Training is the only option for dealing with the lack of KSAs.

 

There is no need to determine if there are motivational issues present & Training is the only option for dealing with the lack of KSAs.

Question 51

 

0 out of 1.667 points

 

 

Training methods can be divided into ________ and ________ approaches.

Selected Answer:

Incorrect

None of these

Answers:

Correct

Cognitive; behavioral

 

Strategic; skill

 

Procedural; strategic

 

KSA; lecture

 

None of these

Question 52

 

0 out of 1.667 points

 

 

What are the factors that interact to determine performance?

Selected Answer:

Incorrect

Knowledge, skills, and attitudes

Answers:

Knowledge, skills, and attitudes

 

Environment, skills, and strategy

 

Attitudes, strategy, and motivation

 

Motivation, environment, and skills

 

Correct

Motivation, KSAs, and environment

Question 53

 

0 out of 1.667 points

 

 

A person’s store of factual information about a subject matter is

Selected Answer:

Incorrect

Strategic knowledge.

Answers:

Procedural knowledge.

 

Strategic knowledge.

 

Correct

Declarative knowledge.

 

Practical knowledge.

Question 54

 

0 out of 1.667 points

 

 

When a person is able to perform a skill without thinking about what they are doing, they are at which level of skill acquisition?

Selected Answer:

Incorrect

Automatic

Answers:

Correct

Automaticity

 

Automatic

 

Compilation

 

Responsive

Question 55

 

0 out of 1.667 points

 

 

A training needs analysis is conducted when a

Selected Answer:

Incorrect

Deficiency is determined to be a motivational deficiency.

Answers:

Setback event occurs.

 

Correct

Triggering event occurs.

 

Decision to provide sexual harassment training is made.

 

Deficiency is determined to be a motivational deficiency.

Question 56

 

1.667 out of 1.667 points

 

 

The ________ approach identifies the various work activities required to successfully perform a job.

Selected Answer:

Correct

Task-oriented

Answers:

PAQ

 

Correct

Task-oriented

 

Worker-oriented

 

Both PAQ & Worker-oriented

Question 57

 

1.667 out of 1.667 points

 

 

In the example provided in the text of analyzing a job when there are no incumbents, Dr. Fields

Selected Answer:

Correct

All of these.

Answers:

Asked the manufacturer of the new equipment to learn if there was similar equipment in operation elsewhere so he could interview those incumbents.

 

Interviewed engineers responsible for designing the new equipment.

 

Obtained blueprints for the new equipment.

 

Both Asked the manufacturer of the new equipment to learn if there was similar equipment in operation elsewhere so he could interview those incumbents & Interviewed engineers responsible for designing the new equipment.

 

Correct

All of these.

Question 58

 

0 out of 1.667 points

 

 

The experiential learning model begins with

Selected Answer:

Incorrect

None of these.

Answers:

A lecturette.

 

Practice.

 

Correct

A shared experience.

 

None of these.

Question 59

 

0 out of 1.667 points

 

 

Which of the following statements is true?

Selected Answer:

Incorrect

Both Use of your hands for gestures while talking detracts from the message & Provide written instructions as well as verbal when possible to avoid misunderstandings.

Answers:

Trainers need to use a podium as much as possible to convey professionalism.

 

Use of your hands for gestures while talking detracts from the message.

 

Correct

Provide written instructions as well as verbal when possible to avoid misunderstandings.

 

Both Trainers need to use a podium as much as possible to convey professionalism & Provide written instructions as well as verbal when possible to avoid misunderstandings.

 

Both Use of your hands for gestures while talking detracts from the message & Provide written instructions as well as verbal when possible to avoid misunderstandings.

Question 60

 

0 out of 1.667 points

 

 

To deal with a KSA deficiency, an appropriate remedy suggested in the text is

Selected Answer:

Incorrect

Training.

Answers:

Training.

 

Changing the job.

 

Providing proper feedback.

 

Correct

Both Training & Changing the job.

 

All of these.

 

 

Mid-Term Re-Take

 

When an OPG is identified, a(n) ________ should be conducted in conjunction with an organizational analysis in order to fully understand the nature of the gap.

Selected Answer:

Incorrect

Performance evaluation

Answers:

System analysis

 

Correct

Operational analysis

 

Performance evaluation

 

Goal analysis

Question 2

 

0 out of 2 points

 

 

Strategic planning is best defined as

Selected Answer:

Incorrect

The development of a relatively long-term mission consistent with internal tactics.

Answers:

The development of a relatively long-term mission consistent with internal tactics.

 

The development of relatively short-term objectives that meet the executive committee objectives.

 

Correct

A process for determining how best to pursue the organization’s mission while meeting the demands of the environment.

 

The development of values and ideals of the organization relevant to long-term objectives.

Question 3

 

2 out of 2 points

 

 

Which of the following focuses on an anticipated performance problem in the future?

Selected Answer:

Correct

A proactive TNA

Answers:

The PAQ

 

A reactive TNA

 

Correct

A proactive TNA

 

Work sampling

Question 4

 

2 out of 2 points

 

 

If a major constraint is “short lead time” (therefore there is not much time to prepare training), one viable option is use of

Selected Answer:

Correct

External consultants.

Answers:

Programmed instruction.

 

Modularization.

 

Correct

External consultants.

 

Massed practice.

Question 5

 

2 out of 2 points

 

 

The authors use the acronym KSA to refer to what?

Selected Answer:

Correct

Knowledge, skills, and attitudes

Answers:

Keep it Simple, and have the right Attitude

 

Correct

Knowledge, skills, and attitudes

 

Knowledge, strategy, and aptitude

 

Knowledge, skills, and abilities

Question 6

 

2 out of 2 points

 

 

In response to a TNA, the decision is to “change the job.” This means

Selected Answer:

Correct

There is a KSA deficiency but training is not the most effective solution.

Answers:

There are too many obstacles in the system the way the job is currently set up.

 

Feedback is not occurring in the present setup.

 

Correct

There is a KSA deficiency but training is not the most effective solution.

 

Rewards are not tied to high performance.

Question 7

 

0 out of 2 points

 

 

Which of the following statements is true regarding change?

Selected Answer:

Incorrect

OD practitioners and trainers have a similar tactical focus in dealing with change.

Answers:

Resistance is most often from non-management personnel.

 

Correct

Change requires effort and new learning.

 

Resistance is easily overcome.

 

The change process should only focus on the individual, group, or organizational level, not on all three.

 

OD practitioners and trainers have a similar tactical focus in dealing with change.

Question 8

 

2 out of 2 points

 

 

Most companies use the ________ strategy when addressing their training and development needs.

Selected Answer:

Correct

Mixed

Answers:

Primary provider

 

Correct

Mixed

 

Manager intermediary

 

Both Primary provider & Manager intermediary

Question 9

 

2 out of 2 points

 

 

What is one reason companies should invest in strategic HR?

Selected Answer:

Correct

To increase their market value

Answers:

To be able to grow

 

Correct

To increase their market value

 

To centralize their strategies

 

To involve management

Question 10

 

2 out of 2 points

 

 

In the training model, a triggering event is

Selected Answer:

Correct

An organizational performance gap.

Answers:

Correct

An organizational performance gap.

 

A signal that training has been successful.

 

A type of behavioral-based evaluation.

 

Input into the development phase of training.

 

None of these.

Question 11

 

2 out of 2 points

 

 

Organizational development is best defined as

Selected Answer:

Correct

A profession and field of study that creates and implements planned change in organizations.

Answers:

A profession that deals with reacting to changes in the external environment.

 

Correct

A profession and field of study that creates and implements planned change in organizations.

 

A profession and field of study that deals with creating and implementing new ideas in the organization.

 

A field of study and profession that deals with explaining serendipitous events.

Question 12

 

2 out of 2 points

 

 

Resistance to learning occurs when

Selected Answer:

Correct

All of these.

Answers:

The trainee is not motivated.

 

The trainee does not have the necessary prerequisite KSAs.

 

The environment is not conducive to learning.

 

There is little or no supervisor support.

 

Correct

All of these.

Question 13

 

2 out of 2 points

 

 

In an open system model, which of the following statements is NOT true?

Selected Answer:

Correct

Outputs never have an influence on future inputs.

Answers:

Open systems have a dynamic relationship with their environment.

 

Open systems may exist as part of another open system.

 

The system is open to influences from its environment.

 

Correct

Outputs never have an influence on future inputs.

 

All of these are true.

Question 14

 

2 out of 2 points

 

 

A purpose statement

Selected Answer:

Correct

Brings all the training objectives into one statement.

Answers:

Describes the purpose of the objective.

 

Correct

Brings all the training objectives into one statement.

 

Describes the purpose of the TNA.

 

None of these.

Question 15

 

2 out of 2 points

 

 

Which of the following statements best explains the relationship between training and self-efficacy?

Selected Answer:

Correct

Self-efficacy beliefs are a good predictor of learning in the training environment.

Answers:

The two concepts are not related.

 

Training can act to improve low self-efficacy only when employees have the required KSAs.

 

It is useful to assess trainee self-efficacy prior to training only.

 

Correct

Self-efficacy beliefs are a good predictor of learning in the training environment.

Question 16

 

2 out of 2 points

 

 

In an organizational analysis, who do you ask about job design issues?

Selected Answer:

Correct

Both Relevant supervisors & Incumbents

Answers:

Top management

 

Relevant supervisors

 

Incumbents

 

Correct

Both Relevant supervisors & Incumbents

 

All of these

Question 17

 

2 out of 2 points

 

 

Which macro theory of training design is outlined in the text?

Selected Answer:

Correct

Elaboration theory

Answers:

Correct

Elaboration theory

 

Systems theory

 

Gagné-Briggs theory of training design

 

Social learning theory

 

Both Elaboration theory & Systems theory

Question 18

 

2 out of 2 points

 

 

A training needs analysis is conducted when a

Selected Answer:

Correct

Triggering event occurs.

Answers:

Setback event occurs.

 

Correct

Triggering event occurs.

 

Decision to provide sexual harassment training is made.

 

Deficiency is determined to be a motivational deficiency.

Question 19

 

2 out of 2 points

 

 

In the elaboration theory of training design, SCM refers to

Selected Answer:

Correct

The simplifying conditions method.

Answers:

The sequencing conditions method.

 

Sequencing cognitive material.

 

Correct

The simplifying conditions method.

 

Simple cognitive material.

 

None of these.

Question 20

 

2 out of 2 points

 

 

In the elaboration theory, the process of identifying the simplest version of a complex task which is still representative of the total task is called

Selected Answer:

Correct

Epitomizing.

Answers:

Correct

Epitomizing.

 

Elaborating.

 

Extrapolating.

 

Cognitive simplification.

Question 21

 

2 out of 2 points

 

 

________ is practicing symbolically and ________ is the transformation of the learning into actual behavior.

Selected Answer:

Correct

Symbolic rehearsal; behavioral reproduction

Answers:

Symbolic coding; rehearsal behavior

 

Correct

Symbolic rehearsal; behavioral reproduction

 

Symbolic rehearsal; symbolic behavior

 

Cognitive rehearsal; behavioral reproduction

 

Cognitive organization; reproduction

Question 22

 

0 out of 2 points

 

 

Which of the following statements is true?

Selected Answer:

Incorrect

The text suggests learning objectives keep the trainer focused on the correct material.

Answers:

Some argue that developing objectives inhibits flexibility.

 

Some argue that developing objectives is not practical in today’s workplace.

 

The text suggests learning objectives keep the trainer focused on the correct material.

 

Correct

All of these are true.

Question 23

 

2 out of 2 points

 

 

________ is particularly valuable for tasks that are not used frequently or if the opportunity to practice them is limited.

Selected Answer:

Correct

Over learning

Answers:

Massed practice

 

Correct

Over learning

 

Whole learning

 

Spaced practice

Question 24

 

2 out of 2 points

 

 

Knowledge is composed of which three interrelated types?

Selected Answer:

Correct

Declarative, procedural, and strategic

Answers:

Declarative, practical, and strategic

 

Declarative, practical, and skill

 

Compilation, automatic, and strategic

 

Correct

Declarative, procedural, and strategic

 

None of these

Question 25

 

0 out of 2 points

 

 

The perception of salient characteristics of an organization is

Selected Answer:

Incorrect

All of these.

Answers:

Culture.

 

Environment.

 

Correct

Climate.

 

Surroundings.

 

All of these.

Question 26

 

2 out of 2 points

 

 

Which of the following statements about multiple choice tests is NOT true?

Selected Answer:

Correct

It is easy to develop a reliable and valid test of this type.

Answers:

You can give it to a large number of individuals at once.

 

It is easily scored.

 

Correct

It is easy to develop a reliable and valid test of this type.

 

All of these are true.

Question 27

 

2 out of 2 points

 

 

The ________ the self-efficacy, the ________ the performance.

Selected Answer:

Correct

Higher; better

Answers:

Higher; worse

 

Correct

Higher; better

 

Lower; worse

 

Lower; better

 

All of these are possible

Question 28

 

2 out of 2 points

 

 

How can HRD align itself with the organization’s strategies?

Selected Answer:

Correct

Both By developing training to meet strategic performance objectives & By delivering training to the right people are correct

Answers:

By developing training that focuses on the market

 

By developing training to meet strategic performance objectives

 

By delivering training to the right people

 

Correct

Both By developing training to meet strategic performance objectives & By delivering training to the right people are correct

 

None of these

Question 29

 

0 out of 2 points

 

 

Which of the following statements is true regarding competencies?

Selected Answer:

Incorrect

They are much more specific and therefore more useful at targeting a job.

Answers:

They are much more specific and therefore more useful at targeting a job.

 

They include only skills and attitudes.

 

Correct

They tie to corporate goals.

 

They are only good for the short term.

 

None of these is true.

Question 30

 

0 out of 2 points

 

 

Which of the following is true about studying motivation from a behaviorist approach?

Selected Answer:

Incorrect

It suggests that learning is not controlled by the environment.

Answers:

It is most reflected in how the behaviorist approach describes the brain’s function in learning.

 

It suggests that learning is not controlled by the environment.

 

Correct

It suggests that trainers control learning by controlling the stimuli and consequences that the learner experiences.

 

Bandura is the best-known contemporary behaviorist.

Question 31

 

2 out of 2 points

 

 

Which of the following statements is true?

Selected Answer:

Correct

To assist active learners, have group discussion.

Answers:

Intuitive learners appreciate practical applications in training.

 

Correct

To assist active learners, have group discussion.

 

To assist global learners, provide them with lecture notes with missing key terms, etc. and have them fill in the blanks after a module is completed.

 

Sensor learners appreciate a theoretical focus.

Question 32

 

2 out of 2 points

 

 

The ________ approach to job analysis immediately identifies the KSAs required for the job.

Selected Answer:

Correct

Worker-oriented

Answers:

Task-oriented

 

Correct

Worker-oriented

 

Operational analysis

 

Job-duty-task

Question 33

 

2 out of 2 points

 

 

Which of the following statements regarding small business and TNA is true?

Selected Answer:

Correct

The main problem with the resources to aid small business in training is that businesses do not take advantage of them.

Answers:

The proactive approach will be harder to implement in small businesses.

 

Small business owners have no access to resources to aid them in training their employees.

 

Correct

The main problem with the resources to aid small business in training is that businesses do not take advantage of them.

 

Small business cannot afford to do a comprehensive TNA.

Question 34

 

2 out of 2 points

 

 

Converting the external world into our own mental language is called

Selected Answer:

Correct

Symbolic coding.

Answers:

Motivation.

 

Cognitive organization.

 

Correct

Symbolic coding.

 

Symbolic rehearsal.

Question 35

 

2 out of 2 points

 

 

The process of relapse prevention was

Selected Answer:

Correct

More effective when combined with goal setting.

Answers:

Not very effective until combined with expectancy theory.

 

Not at all effective alone

 

Correct

More effective when combined with goal setting.

 

Only effective for blue-collar training.

Question 36

 

0 out of 2 points

 

 

“Using a standard climbing harness and spikes” is an example of what part of a learning objective?

Selected Answer:

Incorrect

Standard

Answers:

Desired outcome

 

Correct

Condition

 

Standard

 

Requirement

Question 37

 

2 out of 2 points

 

 

Input into the developmental phase of the training model comes from

Selected Answer:

Correct

Both Design & Evaluation.

Answers:

Needs analysis.

 

Design.

 

Evaluation.

 

Correct

Both Design & Evaluation.

 

None of these.

Question 38

 

0 out of 2 points

 

 

You cannot have a ________ measure unless the measure is ________.

Selected Answer:

Incorrect

Valid; relevant

Answers:

Valid; relevant

 

Relevant; valid

 

Reliable; valid

 

Correct

Valid; reliable

 

Relevant; reliable

Question 39

 

2 out of 2 points

 

 

Which of the following statements is true?

Selected Answer:

Correct

Worker knowledge provides a competitive advantage.

Answers:

Training has yet to show a positive effect on the bottom line.

 

Training managers are alone in realizing that alignment of training with the business strategy is important.

 

Correct

Worker knowledge provides a competitive advantage.

 

Alignment of training with the business strategy is quite simple to do.

Question 40

 

2 out of 2 points

 

 

When evaluating training, the major type of evaluation to consider is

Selected Answer:

Correct

Both Process evaluation & Outcome evaluation.

Answers:

Process evaluation.

 

Analysis evaluation.

 

Outcome evaluation.

 

Correct

Both Process evaluation & Outcome evaluation.

 

Both Analysis evaluation & Outcome evaluation.

Question 41

 

2 out of 2 points

 

 

You would typically associate routine technology with which of the following?

Selected Answer:

Correct

Highly specialized technologies

Answers:

Those with market leader strategies

 

A low degree of predictability of outcomes or results

 

No defined solutions when problems do occur

 

Correct

Highly specialized technologies

 

All of these are associated with routine technologies

Question 42

 

2 out of 2 points

 

 

The micro theory of training design proposed by Gagné-Briggs has ________ events of instruction.

Selected Answer:

Correct

Nine

Answers:

Three

 

Four

 

Eight

 

Correct

Nine

 

Twelve

Question 43

 

2 out of 2 points

 

 

The ________ approach identifies the various work activities required to successfully perform a job.

Selected Answer:

Correct

Task-oriented

Answers:

PAQ

 

Correct

Task-oriented

 

Worker-oriented

 

Both PAQ & Worker-oriented

Question 44

 

2 out of 2 points

 

 

The identification and development of employees who are perceived to be of high potential is called

Selected Answer:

Correct

Succession planning.

Answers:

Promotion.

 

Correct

Succession planning.

 

Hiring.

 

Funneling.

 

Pet picking.

Question 45

 

2 out of 2 points

 

 

Which studies compared the effects of participation vs. no participation in organizational change endeavors in the 1940’s?

Selected Answer:

Correct

The Pajama factory experiments

Answers:

Correct

The Pajama factory experiments

 

The Hawthorne experiments

 

The Bandura experiments

 

The OD experiments

Question 46

 

2 out of 2 points

 

 

A person’s store of factual information about a subject matter is

Selected Answer:

Correct

Declarative knowledge.

Answers:

Procedural knowledge.

 

Strategic knowledge.

 

Correct

Declarative knowledge.

 

Practical knowledge.

Question 47

 

2 out of 2 points

 

 

Which of the following is a “process” theory of motivation?

Selected Answer:

Correct

Reinforcement theory

Answers:

ERG theory

 

Maslow’s hierarchy of needs

 

Correct

Reinforcement theory

 

Both ERG theory & Maslow’s hierarchy of needs

Question 48

 

2 out of 2 points

 

 

What is the focus of the ISO standards?

Selected Answer:

Correct

A series of standards to assure consistency in product quality

Answers:

Correct

A series of standards to assure consistency in product quality

 

An HR software package to assure legal compliance

 

A quality standard set by the Japanese

 

A strategic quality forecasting model

 

A method designed to improve productivity

Question 49

 

0 out of 2 points

 

 

A reason there might be conflict among HRD and OD professionals is that the OD practitioner

Selected Answer:

Incorrect

Both Has a more tactical approach & Deals with mostly middle management.

Answers:

Has a more tactical approach.

 

Correct

Tends to be seen as overly analytical.

 

Deals with mostly middle management.

 

Both Has a more tactical approach & Tends to be seen as overly analytical.

 

Both Has a more tactical approach & Deals with mostly middle management.

Question 50

 

2 out of 2 points

 

 

In motivating trainees to learn, which of the following needs – existence, relatedness, or growth – should be the focus?

Selected Answer:

Correct

All of these

Answers:

Existence

 

Relatedness

 

Growth

 

Both Relatedness & Growth

 

Correct

All of these

 

Chapters 7-8

 

Question 1

 

5 out of 5 points

 

 

Intelligent Tutoring Systems set themselves apart from simple programmed instruction because they

Selected Answer:

Correct

All of these.

Answers:

Generate instruction that matches the trainees’ individual needs.

 

Communicate and respond to trainees questions.

 

Learn from the responses of the trainee what approach to take in teaching the trainee.

 

Correct

All of these.

Question 2

 

5 out of 5 points

 

 

Which of the following is NOT a delivery system for e-learning?

Selected Answer:

Correct

ET

Answers:

LAN

 

Internet

 

Correct

ET

 

DVD

 

They are all delivery systems for e-learning.

Question 3

 

0 out of 5 points

 

 

According to the text, the knowledge component of an effective trainer’s KSAs is comprised of all BUT which of the following?

Selected Answer:

Incorrect

Adult learning process

Answers:

Correct

High level of self-efficacy

 

Organization

 

Adult learning process

 

Instructional methods

 

Subject matter

Question 4

 

0 out of 5 points

 

 

The main difference between Virtual Reality and Multimedia training is that in Virtual Reality training

Selected Answer:

Incorrect [None Given]

Answers:

You do not have the ability to monitor trainee responses and adjust the input.

 

Correct

The trainee psychologically experiences the environment as real.

 

There is much more interest and use of Virtual Reality training.

 

There is less lead time for development and many more off-the-shelf training packages.

Question 5

 

5 out of 5 points

 

 

Which of the following is NOT a potential benefit for Electronic Training?

Selected Answer:

Correct

Reduces the company ability to track learning

Answers:

Reduces the cost of training

 

Allows the trainee to master learning

 

Correct

Reduces the company ability to track learning

 

Increases employee’s access to training

Question 6

 

5 out of 5 points

 

 

Self-paced learning is when the trainees

Selected Answer:

Correct

Move through the training as fast as they are able to.

Answers:

Move through the training at a predetermined pace.

 

Move out of ET and into more traditional training methods.

 

Move quickly with some restrictions.

 

Correct

Move through the training as fast as they are able to.

Question 7

 

5 out of 5 points

 

 

Which of the following is NOT listed in the text as a way to obtain and maintain trainees’ interest?

Selected Answer:

Correct

All of these are ways to obtain interest

Answers:

Listening and questioning

 

Use of nonverbal communication

 

Moving around while talking

 

Providing variety

 

Correct

All of these are ways to obtain interest

Question 8

 

5 out of 5 points

 

 

The “process” for the developmental phase of the training model is

Selected Answer:

Correct

Instructional strategy.

Answers:

Correct

Instructional strategy.

 

Instructional methods.

 

Instructional equipment and material.

 

All of these.

Question 9

 

0 out of 5 points

 

 

For training with a strategic knowledge objective

Selected Answer:

Incorrect

Intelligent tutoring systems are required.

Answers:

Intelligent tutoring systems are required.

 

Correct

A content expert instructor is required.

 

Program instruction is required.

 

Interactive multimedia is required.

Question 10

 

5 out of 5 points

 

 

Which of the following statements is true?

Selected Answer:

Correct

Provide written instructions as well as verbal when possible to avoid misunderstandings.

Answers:

Trainers need to use a podium as much as possible to convey professionalism.

 

Use of your hands for gestures while talking detracts from the message.

 

Correct

Provide written instructions as well as verbal when possible to avoid misunderstandings.

 

Both Trainers need to use a podium as much as possible to convey professionalism & Provide written instructions as well as verbal when possible to avoid misunderstandings.

 

Both Use of your hands for gestures while talking detracts from the message & Provide written instructions as well as verbal when possible to avoid misunderstandings.

Question 11

 

5 out of 5 points

 

 

Which of the following statements regarding OJT trainers is true?

Selected Answer:

Correct

OJT trainers must be motivated to be trainers.

Answers:

OJT trainers must be currently doing the job to be effective.

 

Correct

OJT trainers must be motivated to be trainers.

 

OJT trainers must be the most competent and highest performers.

 

OJT trainers do not need to understand training how to train, just how to do the job effectively.

Question 12

 

5 out of 5 points

 

 

Simulator sickness refers to

Selected Answer:

Correct

Vertigo resulting from prolonged immersion in a virtual reality environment.

Answers:

Correct

Vertigo resulting from prolonged immersion in a virtual reality environment.

 

Annoyances resulting from glitches in the simulation.

 

A physical reaction to the 3-D multimedia configuration of some programs.

 

The initial reaction everyone feels at the beginning of Virtual Reality training.

Question 13

 

5 out of 5 points

 

 

A learning point is

Selected Answer:

Correct

A piece of information required to be learned in order to meet a specific training objective.

Answers:

A useful thing to start training with.

 

Correct

A piece of information required to be learned in order to meet a specific training objective.

 

A compilation of the learning objectives for a training program.

 

One of the outputs of the developmental phase of the training model.

Question 14

 

0 out of 5 points

 

 

Which of the following statements is correct?

Selected Answer:

Incorrect

Starting a bit late on the first day of training in a multi-day training program is always a bad idea as it reinforces showing up late.

Answers:

To convey a relaxed demeanor, the lecturer should sit behind a desk.

 

Starting a bit late on the first day of training in a multi-day training program is always a bad idea as it reinforces showing up late.

 

The trainer should always have on a suit and tie to portray his/her professionalism.

 

Correct

Talkative trainees are more of a problem than quiet trainees.

Question 15

 

5 out of 5 points

 

 

Which of the following seating arrangements is most likely to induce two-way communication?

Selected Answer:

Correct

The circle

Answers:

The classroom

 

The conference

 

The U-shape

 

Correct

The circle

 

All of these

Question 16

 

5 out of 5 points

 

 

Which of the following statements is true?

Selected Answer:

Correct

Off-site training is useful when trainees tend to have a lot of stress associated with going to work.

Answers:

All the information (exercises, etc.) to be used in training should be in the trainees’ training manual, and handed to trainees at the start of training.

 

A training room should have large windows so as to let in lots of natural light.

 

The best seating arrangement for effective training is the U-shape.

 

Correct

Off-site training is useful when trainees tend to have a lot of stress associated with going to work.

Question 17

 

5 out of 5 points

 

 

The user interface is the ________ that allows the trainee to interact with the Intelligent Tutoring System.

Selected Answer:

Correct

Equipment

Answers:

Executive

 

Correct

Equipment

 

Manager

 

Trainer

Question 18

 

5 out of 5 points

 

 

The health and safety training programs offered as canned DVD training packages are

Selected Answer:

Correct

Priced under five hundred dollars.

Answers:

Extremely expensive and only viable for large organizations.

 

Correct

Priced under five hundred dollars.

 

Not deemed appropriate by OSHA.

 

Designed to be integrated with an equal number of lecture hours by trainers.

Question 19

 

5 out of 5 points

 

 

According to the text, the skill component of an effective trainer’s KSAs is comprised of all BUT which of the following?

Selected Answer:

Correct

Mechanical skills

Answers:

Interpersonal communication skills

 

Correct

Mechanical skills

 

Verbal skills

 

Platform skills

 

Organization skills

Question 20

 

5 out of 5 points

 

 

Which of the following statements is true?

Selected Answer:

Correct

The ideal training room is square shaped.

Answers:

Spiral binding should be used for trainee manuals so the pages can be easily turned.

 

If possible, training should be conducted onsite so trainees can keep tabs on what is happening at work.

 

Correct

The ideal training room is square shaped.

 

Hardwood floors are ideal as they are easy to keep clean.

quiz

  • Question 1

5 out of 5 points

According to the text, the skill component of an effective trainer’s KSAs is comprised of all BUT which of the following?

Answer

Selected Answer:  

Mechanical skills

Correct Answer:  

Mechanical skills

  • Question 2

5 out of 5 points

According to the text, the knowledge component of an effective trainer’s KSAs is comprised of all BUT which of the following?

Answer

Selected Answer:  

High level of self efficacy

Correct Answer:  

High level of self efficacy

  • Question 3

5 out of 5 points

The most effective training method for changing attitudes is

Answer

Selected Answer:  

Role reversal role-play.

Correct Answer:  

Role reversal role-play.

  • Question 4

5 out of 5 points

A learning point is

Answer

Selected Answer:  

A piece of information required to be learned in order to meet a specific training objective.

Correct Answer:  

A piece of information required to be learned in order to meet a specific training objective.

  • Question 5

5 out of 5 points

Which of the following would be a characteristic of an ideal training room?

Answer

Selected Answer:  

A room with no windows is preferable.

Correct Answer:  

A room with no windows is preferable.

  • Question 6

5 out of 5 points

_____ are those “and uh,” “like,” “um” space fillers that are injected into speech.

Answer

Selected Answer:  

Dysfluencies

Correct Answer:  

Dysfluencies

  • Question 7

5 out of 5 points

Which of the following statements is true?

Answer

Selected Answer:  

The ideal training room is square shaped.

Correct Answer:  

The ideal training room is square shaped.

  • Question 8

5 out of 5 points

Which of the following statements regarding the quiet trainee is true?

Answer

Selected Answer:  

Too much pressure on the quiet trainee to become involved could impact negatively on the quiet trainee’s learning.

Correct Answer:  

Too much pressure on the quiet trainee to become involved could impact negatively on the quiet trainee’s learning.

  • Question 9

5 out of 5 points

Which of the following seating arrangements is most conducive to switching back and forth between lecturettes and small group activities?

Answer

Selected Answer:  

Tables in a semicircle

Correct Answer:  

Tables in a semicircle

  • Question 10

5 out of 5 points

The experiential learning model, a process for using games and exercises in training, has _____steps.

Answer

Selected Answer:  

Five

Correct Answer:  

Five

  • Question 11

5 out of 5 points

The “process” for the developmental phase of the training model is

Answer

Selected Answer:  

Instructional strategy.

Correct Answer:  

Instructional strategy.

  • Question 12

5 out of 5 points

A _____ is the “first test” of new material designed to be in a training program.

Answer

Selected Answer:  

Dry run

Correct Answer:  

Dry run

  • Question 13

5 out of 5 points

Which of the following statements regarding OJT trainers is true?

Answer

Selected Answer:  

OJT trainers must be motivated to be trainers.

Correct Answer:  

OJT trainers must be motivated to be trainers.

  • Question 14

5 out of 5 points

The difference between a dry run and a pilot program is

Answer

Selected Answer:  

Trainees are at the pilot program to be trained.

Correct Answer:  

Trainees are at the pilot program to be trained.

  • Question 15

5 out of 5 points

Good listening skills require practice because

Answer

Selected Answer:  

We tend to believe we know what a person is going to say and often interrupt.

Correct Answer:  

We tend to believe we know what a person is going to say and often interrupt.

 

HRM326

NAME:                                                                                  

 

There are 50 multiple choice questions worth 2 points each.

 

  1. When evaluating training, the major type of evaluation to consider is
    1. process evaluation.
    2. analysis evaluation.
    3. outcome evaluation.
    4. both A & C.
    5. both B & C.

 

  1. A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a
    1. competency
    2. test
    3. job analysis
    4. strategy
    5. skill set

 

  1. This typically involves videoconferencing and/or computers for the delivery f instructions from a trainer to trainees who are in different locations.
    1. Web-based training
    2. Distance-learning
    3. E-learning support
    4. Blended learning simulations

 

  1. Online learning allows more employees to gain access to these types of programs in a quicker time period than if face-to-face instruction is used.
    1. True
    2. False

 

  1. What provides a way to understand the investments that training produces and provides information needed to improve training?
    1. Evaluative design
    2. Training evaluation
    3. Training effectiveness
    4. Training criteria

 

  1. All of the following examples of the lack of management support with respect to obstacles in the work environment that inhibit transfer EXCEPT:
    1. Insufficient funds
    2. Training opportunities not being discussed
    3. Reinforcement, feedback, and encouragement needed for trainees to use in the training context is not forthcoming
    4. Communicating that training is a waste of time.

 

  1. ______ refers to the collection of information—including what, when, how, and from whom—that will be used to determine the effectiveness of the training program.
    1. Training effectiveness
    2. Training outcomes
    3. Evaluation design
    4. Training evaluation

 

  1. An organizational analysis involves determining the appropriateness of training, based on all of the following parameters, EXCEPT:
    1. The company’s business strategy
    2. The resources available for training
    3. Support by managers and peers for training activities
    4. The competition’s market standing

 

 

 

 

  1. Which of the following is NOT a goal of needs assessment?
    1. To determine what finances need to be designated for training.
    2. To determine who the training exists for
    3. To determine what tasks need to be trained
    4. To be determine whether a training need exists

 

  1. _____ is the capacity needed to perform a set of tasks.
    1. Automaticity
    2. Skill
    3. Knowledge
    4. Attitude

 

  1. Training methods can be divided into _____ and _____ approaches?
    1. cognitive; behavioral
    2. strategic; skill
    3. procedural; strategic
    4. KSA; lecture
    5. none of the above

 

  1. Which training method can effectively be used to change attitudes?
    1. Cognitive
    2. Behavioral
    3. Attitudinal
    4. Both A & B

 

  1. A visual display of how to do something or how something works is called a

 

  1. If learning objectives focus around prioritizing, organization, planning, and decision making, _____ can make an appropriate training tool.
    1. the in‑basket
    2. computer based training
    3. the simulator
    4. role playing
    5. the case study

 

  1. A(n)_____ question requires no specific response.
    1. closed‑ended
    2. reverse
    3. open‑ended
    4. overhead
    5. bad

 

 

 

 

 

 

  1. If the goal is to train interpersonal skills, _____ is the favored method.
    1. behavior modeling
    2. the case study
    3. the simulator
    4. the business game
    5. the ice‑breaker

 

  1. _____ is an enactment of a scenario in which each participant is given a part to act out.
    1. Simulation
    2. Role play
    3. Behavioral enactment
    4. Modeling

 

  1. Role playing (particularly role reversal) is an especially effective technique for creating _____.
    1. procedural knowledge
    2. attitude change
    3. skill automaticity
    4. strategic knowledge
    5. process knowledge

 

  1. The most frequently used training method (especially in smaller businesses) is
    1. role play.
    2. behavioral modeling.
    3. on‑the‑job training.

 

  1. _____ is the process of providing one‑to‑one guidance and instruction to improve the knowledge, skills, and work performance of the trainee.
    1. Behavior modeling
    2. Computer simulation
    3. Coaching
    4. Tutoring

 

  1. Without _____, it is very difficult to evaluate training.
    1. personnel objectives
    2. performance appraisals
    3. organizational outcomes
    4. learning objectives

 

  1. What is missing from this learning objective. “The trainee will splice 6 sets of wires while at the top of a telephone pole wearing all safety gear.”
    1. Complete behavior.
    2. Nothing, it is a proper learning objective

 

  1. The best reason for offering training is:
    1. It is very popular
    2. Supports the organization’s goals and objectives
    3. It is required by the federal or state government
    4. Competition uses the same training

 

  1. Effective orientation programs include _______ of the new employee.
    1. Active involvement
    2. Rigorous training
    3. Flexibility
    4. A high learning curve

 

  1. Avoiding jokes, stories, and props that might create a hostile learning environment falls under which one of the following?
    1. Requiring employees to attend programs that might be offensive
    2. Excluding women, minorities, and older employees from training programs
    3. Not ensuring equal treatment of all employees while in the training
    4. Revealing discriminatory information during training

 

  1. The link between diversity and an organization’s performance is both direct and indirect.
    1. True
    2. False

 

  1. The best coaches are emphatic, supportive, practical, and self-confident, who appear to know all the answers, and tell others what to do in a supportive manner.
    1. True
    2. False

 

  1. In this variation of the lecture method, two or more speakers present information and ask questions.
    1. Standard lecture
    2. Panels
    3. Student presentation
    4. Team teaching

 

  1. Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are from the inter-related departments.
    1. True
    2. False

 

  1. _____ can be used as a dress rehearsal to show the program to managers, trainees, and customers.
    1. Evaluative training
    2. Summative evaluation
    3. Pilot Testing
    4. Formative evaluation

 

  1. The major advantage of apprenticeship programs is that learners can _____ while they learn.
    1. Gain experience
    2. Earn pay
    3. Share knowledge
    4. Train the less experienced

 

  1. Research suggests that company satisfaction with the outsourcing of training and development depends on company-supplier trust and the specificity of the contract.
    1. True
    2. False

 

  1. In case, studies, trainees are required to analyze and critique the actions taken, indicating the appropriate actions, and suggesting what might have been done differently.
    1. True
    2. False

 

  1. This is a favorable training method among managers and organizations compared to others; it needs less investment in time, money (materials and trainer’s salary), or instructional design.
    1. Apprenticeship
    2. Self-directed learning
    3. On-the-job training
    4. Simulation

 

  1. The difference between mentoring and coaching is
    1. Mentoring is more effective
    2. Coaching is more effective
    3. Each tends to focus on different aspects of the job
    4. Mentoring has always been a more formalized process
    5. None of the above

 

  1. Human resources development (or employee development) should be involved in strategic planning by
    1. helping shape strategy.
    2. influencing the HR strategy.
    3. developing its own strategy in line with the strategic plan.
    4. None of the above
    5. all of the above

 

  1. A decentralized training department results in
    1. less training costs.
    2. more relevant training.
    3. more control over training content.
    4. less likelihood of the transfer of training.
  2. Which of the following statements is true.
  3. A) all the information (exercises, etc.) to be used in training should be in the trainees’ training manual, and handed to trainees at the start of training
  4. B) a training room should have large windows so as to let in lots of natural light.
  5. C) the best seating arrangement for effective training is the U shape
  6. D) Off site training is useful when trainees tend to have a lot of stress associated with going to work.

 

  1. An ice breaker is
    1. a useful way of starting training.
    2. only of value if training is going to last more than one day.
    3. something you do only when trainees do not already know each other; it breaks the ice.
    4. the most junior trainer who is in charge of refreshments.

 

  1. What is the least expensive and best alternative if you only have a few employees to be trained?
    1. Hiring a consultant
    2. Purchasing a pre‑packaged program
    3. Implementing and designing your own training program
    4. Sending trainees to outside seminars
    5. Waiting until you have enough employees who require training, then hiring a consultant

 

  1. According to the text, _____ provides the opportunity for learning and _____ is a result of the learning.
    1. education; training
    2. development; training
    3. training; development
    4. education; development
    5. none of the above

 

  1. A training needs analysis is conducted when
    1. a setback event occurs.
    2. a triggering event occurs.
    3. a decision to provide sexual harassment training is made.
    4. a deficiency is determined to be a motivational deficiency.

 

  1. When a(n) _____ analysis is conducted for strategic planning, it is a major undertaking. The _____ and relevant strategies that have been identified in the strategic plan are an indication of where the firm wishes to be.
    1. organizational; mission
    2. operational; organizational
    3. performance; person analysis
    4. operational; goals

 

 

 

 

 

 

 

  1. Organizational analysis should focus on
    1. mission and capital resources.
    2. job analysis.
    3. C) human resources and organizational environment.
    4. D) both A & C.
    5. E) all of the above.

 

  1. The identification and development of employees who are perceived to be of high potential is called
  2. succession planning.
  3. funneling
  4. pet picking.

 

  1. You cannot have a _______ measure unless the measure is  _______.
  1. Valid, relevant.
  2. Relevant, valid.
  3. Reliable, valid.
  4. Valid, reliable.
  5. Relevant, reliable.

 

  1. A “Learning Management System” for e-learning.

A)        is necessary for all e-learning systems

B)        is a form of programmed instruction

C)        records progress of trainees

  1. D) is primarily used for internet access

 

  1. Self-paced learning is when:

A)        the trainees follow with the class

  1. B) the trainees move slower than the class.
  2. C) the trainees move quickly with some restrictions
  3. the trainees move through the training as fast as they are able to

 

  1. A learning point is
    1. a useful thing to start training with.
    2. a piece of information required to be learned in order to meet a specific training objective.
    3. A compilation of the learning objectives for a training program
    4. One of the outputs of the developmental phase of the training model.

 

  1. An icebreaker is a game or exercise that gets the trainees involved in meeting and talking

with others in the training session.

  1. True
  2. False

 

 

 

 

Take Test: Unit VI Assessment

Take Test: Unit VI Assessment

Question 1

Which of the following statements regarding the quiet trainee is true

for learning to take place the trainer must get the quiet trainee as involved and taking part in discussions as everyone else
Working in groups will hamper the involvement/discussion by a quiet trainee
Too much pressure on the quiet trainee to become involved could impact negatively on the quiet trainees learning
quiet trainees should be left alone as involvement is not necessary for learning

Question 2

The experiential learning model begins with

A lecturette
Practice
A shared experience
None of the above

Question 3

Which of the following statements is true?

any notes on key information should be left out of the trainees’ training manual.
a training room should have large windows so as to let in lots of natural light.
the best seating arrangement for effective training is the U shape
Off site training is useful when trainees tend to have a lot of stress associated with going to work.

Question 4

A _____ is the “first test” of new material designed to be in a training program.

pilot program
dry run
development
primary run

Question 5

_____ are those “and uh,” “like,” “um” space fillers that are injected into speech.

Serendipitous
Capitulations
Deprecations
Dysfluencies

Question 6

The experiential learning model, a process for using games and exercises in training, has _____steps.

three
four
five
eight

Question 7

Which of the following is not listed in the text as a way to obtain and maintain trainees’ interest?

Listening and questioning
Use of non verbal communication
Moving around while talking
Providing instructions
All of the above are ways to obtain interest

Question 8

Which of the following statements regarding OJT trainers is true

OJT trainers must be currently doing the job to be effective
OJT trainers must be motivated to be trainers
OJT trainers must be the most competent and highest performers
OJT trainers do not need to understand training how to train, just how to do the job effectively

Question 9

Which of the following are the “process” part of the implementation phase of the training model

Pilot program
Dry run
Transfer of training
both A & B

Question 10

Which of the following statements is correct?

To convey a relaxed demeanor the lecturer should sit behind a desk.
Starting a bit late on the first day of training in a multi day training program is always a bad idea as it reinforces showing up late.
The trainer should always have a suit and tie to portray his/her professionalism.
Talkative trainees are more of a problem that quiet trainees.

 

 

Question 11

What is transfer of training and what are the factors that impact transfer of training?

 

 

 

 

 

 

 

 

 

 

Question 12

What is active listening and why is it necessary?

quiz

  • Question 1

2 out of 2 points

The difference between a dry run and a pilot program is
Selected Answer: Trainees are at the pilot program to be trained.
Correct Answer: Trainees are at the pilot program to be trained.
  • Question 2

2 out of 2 points

The most effective training method for changing attitudes is
Selected Answer: Role reversal role-play.
Correct Answer: Role reversal role-play.
  • Question 3

2 out of 2 points

Which of the following statements is true?
Selected Answer: The ideal training room is square shaped.
Correct Answer: The ideal training room is square shaped.
  • Question 4

2 out of 2 points

Which of the following statements is correct?
Selected Answer: Talkative trainees are more of a problem than quiet trainees.
Correct Answer: Talkative trainees are more of a problem than quiet trainees.
  • Question 5

2 out of 2 points

The experiential learning model begins with
Selected Answer: A shared experience.
Correct Answer: A shared experience.
  • Question 6

2 out of 2 points

A _____ is the “first test” of new material designed to be in a training program.
Selected Answer: Dry run
Correct Answer: Dry run
  • Question 7

2 out of 2 points

According to the text, the knowledge component of an effective trainer’s KSAs is comprised of all BUT which of the following?
Selected Answer: High level of self efficacy
Correct Answer: High level of self efficacy
  • Question 8

2 out of 2 points

_____ are those “and uh,” “like,” “um” space fillers that are injected into speech.
Selected Answer: Dysfluencies
Correct Answer: Dysfluencies
  • Question 9

2 out of 2 points

Which of the following would be a characteristic of an ideal training room?
Selected Answer: A room with no windows is preferable.
Correct Answer: A room with no windows is preferable.
  • Question 10

2 out of 2 points

A learning point is
Selected Answer: A piece of information required to be learned in order to meet a specific training objective.
Correct Answer: A piece of information required to be learned in order to meet a specific training objective.
  • Question 11

2 out of 2 points

According to the text, the skill component of an effective trainer’s KSAs is comprised of all BUT which of the following?
Selected Answer: Mechanical skills
Correct Answer: Mechanical skills
  • Question 12

0 out of 2 points

An ice breaker is
Selected Answer: Something you do only when trainees do not already know each other; it breaks the ice.
Correct Answer: A useful way of starting training.
  • Question 13

2 out of 2 points

Which of the following statements regarding the quiet trainee is true?
Selected Answer: Too much pressure on the quiet trainee to become involved could impact negatively on the quiet trainee’s learning.
Correct Answer: Too much pressure on the quiet trainee to become involved could impact negatively on the quiet trainee’s learning.
  • Question 14

2 out of 2 points

Which of the following seating arrangements is most conducive to switching back and forth between lecturettes and small group activities?
Selected Answer: Tables in a semicircle
Correct Answer: Tables in a semicircle
  • Question 15

2 out of 2 points

Which of the following statements regarding OJT trainers is true?
Selected Answer: OJT trainers must be motivated to be trainers.
Correct Answer: OJT trainers must be motivated to be trainers.

 

BUS407 Quiz

Question 1

5 out of 5 points

Which training technique has its roots back in the Middle Ages?

Answer

Selected Answer:  

Apprenticeship training

Correct Answer:  

Apprenticeship training

Question 2

5 out of 5 points

When the trainer believes a trainee has asked a question because the trainee really wants to answer but is hesitant, the trainer should respond using the______.

Answer

Selected Answer:  

Reverse question

Correct Answer:  

Reverse question

Question 3

5 out of 5 points

The main difference between a lecture and a lecturette is that the lecturette

Answer

Selected Answer:  

Generally lasts less than 20 minutes.

Correct Answer:  

Generally lasts less than 20 minutes.

Question 4

5 out of 5 points

The most frequently used training method (especially in smaller businesses) is

Answer

Selected Answer:  

On the job training.

Correct Answer:  

On the job training.

Question 5

5 out of 5 points

Which of the following learning processes identified in Social Learning Theory does the lecture, when done well, have the most impact on?

Answer

Selected Answer:  

Attention

Correct Answer:  

Attention

Question 6

5 out of 5 points

The difference between mentoring and coaching is

Answer

Selected Answer:  

They focus on different aspects of the job.

Correct Answer:  

They focus on different aspects of the job.

Question 7

5 out of 5 points

According to the text, business games have been developed and used for

Answer

Selected Answer:  

Strengthening executive and management skills.

Correct Answer:  

Strengthening executive and management skills.

Question 8

5 out of 5 points

_____ is the process of providing one to one guidance and instruction to improve the knowledge, skills, and work performance of the trainee.

Answer

Selected Answer:  

Coaching

Correct Answer:  

Coaching

Question 9

5 out of 5 points

According to the text, what is the biggest mistake made when using static media?

Answer

Selected Answer:  

Cramming too much information on the one poster, sheet, or overhead

Correct Answer:  

Cramming too much information on the one poster, sheet, or overhead

Question 10

5 out of 5 points

Which of the following training methods is most appropriate when both knowledge and skill are learning objectives?

Answer

Selected Answer:  

Demonstrations

Correct Answer:  

Demonstrations

Question 11

5 out of 5 points

Which of the following is NOT an example of static media?

Answer

Selected Answer:  

Video tapes

Correct Answer:  

Video tapes

Question 12

5 out of 5 points

____________ role-plays provide more details about the situation and the characters.

Answer

Selected Answer:  

Structured

Correct Answer:  

Structured

Question 13

5 out of 5 points

Developing a good demonstration requires

Answer

Selected Answer:  

Breaking down the task into manageable parts or sequences.

Correct Answer:  

Breaking down the task into manageable parts or sequences.

Question 14

5 out of 5 points

The main advantage a lecture has over printed text and video is the

Answer

Selected Answer:  

Credibility the lecturer can give to the material.

Correct Answer:  

Credibility the lecturer can give to the material.

Question 15

5 out of 5 points

Which of the following is most appropriate for training interpersonal skills?

Answer

Selected Answer:  

Behavior modeling

Correct Answer:  

Behavior modeling

Question 16

5 out of 5 points

A “Learning Management System” for e-training

Answer

Selected Answer:  

Performs training-related administrative functions.

Correct Answer:  

Performs training-related administrative functions.

Question 17

5 out of 5 points

The health and safety training programs offered as canned DVD training packages are

Answer

Selected Answer:  

Priced under five hundred dollars.

Correct Answer:  

Priced under five hundred dollars.

Question 18

5 out of 5 points

In Virtual Reality training, which of the following devices is NOT used to provide sensory information?

Answer

Selected Answer:  

Joystick

Correct Answer:  

Joystick

Question 19

5 out of 5 points

Simulator sickness refers to

Answer

Selected Answer:  

Vertigo resulting from prolonged immersion in a virtual reality environment.

Correct Answer:  

Vertigo resulting from prolonged immersion in a virtual reality environment.

Question 20

5 out of 5 points

Interactive Multimedia training can be used for

Answer

Selected Answer:  

Almost any training objective.

Correct Answer:  

Almost any training objective.

Question 21

5 out of 5 points

In developing an ET program, which three factors need to be considered?

Answer

Selected Answer:  

Self- pacing, level of interactivity, and level of sophistication of the multimedia

Correct Answer:  

Self- pacing, level of interactivity, and level of sophistication of the multimedia

Question 22

5 out of 5 points

Which of the following is NOT a delivery system for e-learning?

Answer

Selected Answer:  

ET

Correct Answer:  

ET

Question 23

5 out of 5 points

_____ refers to the program’s ability to allow trainees to respond to questions.

Answer

Selected Answer:  

Interactivity

Correct Answer:  

Interactivity

Question 24

5 out of 5 points

The principles of programmed instruction

Answer

Selected Answer:  

Is the basis for Electronic Training.

Correct Answer:  

Is the basis for Electronic Training.

Question 25

5 out of 5 points

For training with a strategic knowledge objective, ______.

Answer

Selected Answer:  

a content expert instructor is required

Correct Answer:  

a content expert instructor is required

Question 26

5 out of 5 points

A major concern with ET is that

Answer

Selected Answer:  

It is difficult to be able to identify exactly who is taking the training.

Correct Answer:  

It is difficult to be able to identify exactly who is taking the training.

Question 27

5 out of 5 points

Which of the following is NOT a potential benefit for Electronic Training?

Answer

Selected Answer:  

Reduces the company ability to track learning

Correct Answer:  

Reduces the company ability to track learning

Question 28

5 out of 5 points

Self-paced learning is when the trainees

Answer

Selected Answer:  

Move through the training as fast as they are able to.

Correct Answer:  

Move through the training as fast as they are able to.

Question 29

5 out of 5 points

The main difference between Virtual Reality and Multimedia training is that in Virtual Reality training

Answer

Selected Answer:  

the trainee psychologically experiences the environment as real.

Correct Answer:  

the trainee psychologically experiences the environment as real.

Question 30

5 out of 5 points

The user interface is the _____ that allows the trainee to interact with the Intelligent Tutoring System.

Answer

Selected Answer:  

Equipment

Correct Answer:  

Equipment

 

BUS 407 WK 7 Quiz 5

BUS 407 WK 7 Quiz 5

  • Question 1

5 out of 5 points

A(n) _____question occurs when the trainer is asked a question and instead of providing an answer, she re asks the question of the group.

Answer

Selected Answer:  

Relay

Correct Answer:  

Relay

  • Question 2

5 out of 5 points

_____ questions require no specific response.

Answer

Selected Answer:  

Open ended

Correct Answer:  

Open ended

  • Question 3

5 out of 5 points

When the trainer believes a trainee has asked a question because the trainee really wants to answer but is hesitant, the trainer should respond using the______.

Answer

Selected Answer:  

Reverse question

Correct Answer:  

Reverse question

  • Question 4

5 out of 5 points

The difference between mentoring and coaching is

Answer

Selected Answer:  

They focus on different aspects of the job.

Correct Answer:  

They focus on different aspects of the job.

  • Question 5

0 out of 5 points

According to the text, business games have been developed and used for

Answer

Selected Answer:  

Teaching initiating structure.

Correct Answer:  

Strengthening executive and management skills.

  • Question 6

5 out of 5 points

Training methods can be divided into _____ and _____ approaches.

Answer

Selected Answer:  

Cognitive; behavioral

Correct Answer:  

Cognitive; behavioral

  • Question 7

5 out of 5 points

The acronym JIT (an on the job training technique) stands for

Answer

Selected Answer:  

Job instruction technique.

Correct Answer:  

Job instruction technique.

  • Question 8

5 out of 5 points

The most frequently used training method (especially in smaller businesses) is

Answer

Selected Answer:  

On the job training.

Correct Answer:  

On the job training.

  • Question 9

5 out of 5 points

Which of the following is most appropriate for training interpersonal skills?

Answer

Selected Answer:  

Behavior modeling

Correct Answer:  

Behavior modeling

  • Question 10

5 out of 5 points

Behavioral modeling is based on which theory?

Answer

Selected Answer:  

Bandura’s social learning theory

Correct Answer:  

Bandura’s social learning theory

  • Question 11

5 out of 5 points

____________ role-plays provide more details about the situation and the characters.

Answer

Selected Answer:  

Structured

Correct Answer:  

Structured

  • Question 12

5 out of 5 points

Developing a good demonstration requires

Answer

Selected Answer:  

Breaking down the task into manageable parts or sequences.

Correct Answer:  

Breaking down the task into manageable parts or sequences.

  • Question 13

5 out of 5 points

Demonstrations, like lectures, can be differentiated by the level of ______ of the trainee.

Answer

Selected Answer:  

Involvement

Correct Answer:  

Involvement

  • Question 14

5 out of 5 points

Listening to a lecture, attention begins to decline after _____ to _____ minutes and begins to _____ near the end.

Answer

Selected Answer:  

15; 20; pick up

Correct Answer:  

15; 20; pick up

  • Question 15

5 out of 5 points

Which of the retention processes does a well-done lecture have the most impact on?

Answer

Selected Answer:  

Symbolic coding

Correct Answer:  

Symbolic coding

  • Question 16

0 out of 5 points

Which of the following is NOT a delivery system for e-learning?

Answer

Selected Answer:  

LAN

Correct Answer:  

ET

  • Question 17

5 out of 5 points

The user interface is the _____ that allows the trainee to interact with the Intelligent Tutoring System.

Answer

Selected Answer:  

Equipment

Correct Answer:  

Equipment

  • Question 18

5 out of 5 points

In developing an ET program, which three factors need to be considered?

Answer

Selected Answer:  

Self- pacing, level of interactivity, and level of sophistication of the multimedia

Correct Answer:  

Self- pacing, level of interactivity, and level of sophistication of the multimedia

  • Question 19

5 out of 5 points

A “Learning Management System” for e-training

Answer

Selected Answer:  

Performs training-related administrative functions.

Correct Answer:  

Performs training-related administrative functions.

  • Question 20

5 out of 5 points

The principles of programmed instruction

Answer

Selected Answer:  

Is the basis for Electronic Training.

Correct Answer:  

Is the basis for Electronic Training.

  • Question 21

0 out of 5 points

A major concern with ET is that

Answer

Selected Answer:  

It cannot provide real enough examples in its training.

Correct Answer:  

It is difficult to be able to identify exactly who is taking the training.

  • Question 22

0 out of 5 points

Which of the following statements regarding ET is true?

Answer

Selected Answer:  

Programmed Instruction has many advantages over Intelligent Tutoring.

Correct Answer:  

Many producers of Interactive Multimedia training market it as Virtual Reality training.

  • Question 23

5 out of 5 points

_____ refers to the program’s ability to allow trainees to respond to questions.

Answer

Selected Answer:  

Interactivity

Correct Answer:  

Interactivity

  • Question 24

5 out of 5 points

Interactive Multimedia training has the advantage of being able to

Answer

Selected Answer:  

integrate text, video, graphics, photos, animation, and sound to produce a complex training environment.

Correct Answer:  

integrate text, video, graphics, photos, animation, and sound to produce a complex training environment.

  • Question 25

5 out of 5 points

The health and safety training programs offered as canned DVD training packages are

Answer

Selected Answer:  

Priced under five hundred dollars.

Correct Answer:  

Priced under five hundred dollars.

  • Question 26

5 out of 5 points

In Virtual Reality training, which of the following devices is NOT used to provide sensory information?

Answer

Selected Answer:  

Joystick

Correct Answer:  

Joystick

  • Question 27

5 out of 5 points

Interactive Multimedia training can be used for

Answer

Selected Answer:  

Almost any training objective.

Correct Answer:  

Almost any training objective.

  • Question 28

5 out of 5 points

Which of the following is NOT a potential benefit for Electronic Training?

Answer

Selected Answer:  

Reduces the company ability to track learning

Correct Answer:  

Reduces the company ability to track learning

  • Question 29

5 out of 5 points

One of the limitations of ET is that

Answer

Selected Answer:  

With the exception of virtual reality, it does not provide an opportunity for behavioral reproduction.

Correct Answer:  

With the exception of virtual reality, it does not provide an opportunity for behavioral reproduction.

  • Question 30

5 out of 5 points

For training with a strategic knowledge objective, ______.

Answer

Selected Answer:  

a content expert instructor is required

Correct Answer:  

a content expert instructor is require

 

Quiz: Interventions and Developmental/Trait-and Factor Theories

  • Question 1

    2.5 out of 2.5 points

    Static definitions of career development and career counseling interventions are

    Selected Answer:

    inadequate because they do not assume that substance, methods, and context as well as definitions for work are rapidly changing.

  • Question 2

    2.5 out of 2.5 points

    Providing caring, trust, and empathy to clients is an example of the kind of support known as

    Selected Answer:

    emotional.

  • Question 3

    2.5 out of 2.5 points

    Career counselors provide support to clients by all of the following except:

    Selected Answer:

    telling the clients what the solution to their problem is

  • Question 4

    2.5 out of 2.5 points

    The NCDA offers this type of certification to counselors who are licensed and have received supervised career counseling training

    Selected Answer:

    Career Development Facilitator (CDF)

  • Question 5

    2.5 out of 2.5 points

    The basic skills career counselors need are

    Selected Answer:

    the same as for any other counselor.

  • Question 6

    2.5 out of 2.5 points

    Students of counseling and mental health practitioners often lack enthusiasm for the practice of career counseling because they view it as a process that

    Selected Answer:

    is very directive and limited to test administration and interpretation.

  • Question 7

    2.5 out of 2.5 points

    A career style assessment model used as a strategy to help clients identify subjective themes that guide their career development has been developed by

    Selected Answer:

    Savickas.

  • Question 8

    2.5 out of 2.5 points

    General phases of career counseling include all of the following except

    Selected Answer:

    placement.

  • Question 9

    2.5 out of 2.5 points

    Regardless of the theoretical perspectives used by career counselors, broad topics addressed in the first phase include all of the following except
    the client’s

    Selected Answer:

    potential employers.

  • Question 10

    2.5 out of 2.5 points

    In order to help people make meaning out of their life experiences, career counselors pay attention to the client’s:

    Selected Answer:

    subjective experience