It’s time to create a training plan for the new inventory system!
Here are the learning objectives that should be addressed in the trainings:
|By the conclusion of training|
|Super Users will be able to:||Moderate Users will be able to:||Micro Users will be able to:|
|Use the inventory system to accurately place orders with any company vendor||Use the inventory system to accurately place orders with any company vendor||N/A|
|Use the inventory system to look up current item count and location of any product and demonstrate how to edit records based on actual count/location||N/A||N/A|
|Demonstrate how to use the demand forecasting/inventory optimization functions to provide a short term and long term demand forecast based on seasonal demand and expected company growth||N/A||N/A|
|Generate 10 hardcopy customer invoices or receipts, 10 email customer invoices/receipts and 2 six-month purchase reports with 95% accuracy||Generate 10 hardcopy customer invoices or receipts, 10 email customer invoices/receipts and 2 six-month purchase reports with 95% accuracy||N/A|
|Demonstrate how to use Barcode Scanners & RFID Tracking hardware and software to locate 10 packages at any point in the distribution cycle with 90% accuracy||Demonstrate how to use Barcode Scanners & RFID Tracking hardware and software to locate 10 packages at any point in the distribution cycle with 90% accuracy||N/A|
|Explain the steps to confirm order delivery and report a missing order using the inventory system for both a domestic and international customer||Explain the steps to confirm order delivery and report a missing order using the inventory system for both a domestic and international customer||N/A|
Your deliverables for this assignment:
- Detailed training schedule
- Brief narrative report addressing the questions below
A training plan/schedule should at minimum include information on timing, a brief description of training techniques, tools and locations, and info on who will be conducting the training. It is appropriate and necessary to present your training plan/schedule as a table or outline (not in paragraph format). Please write the brief narrative report in paragraph format.
Remember that training is all about balancing fidelity and costs. Be realistic in your plan. It is up to you to decide how long the training will take and what training methodologies make sense for the different topics that need to be trained. Also remember that there are at least 2 separate groups of users (Super vs. Moderate) who will need to be trained differently.
Please address the following in your narrative report:
- Did you prioritize fidelity or cost, or try to balance both? Explain your reasoning.
- Comment on how you structured your training, particularly in reference to the 2 groups who needed training.
- Which learning outcome(s) were prioritized, and why?
Expect to take 1-2 pages for your training plan/schedule and an additional 1-2 pages for your narrative report for a total of about 3-4 pages.