There are 50 multiple choice questions worth 2 points each.


  1. When evaluating training, the major type of evaluation to consider is
    1. process evaluation.
    2. analysis evaluation.
    3. outcome evaluation.
    4. both A & C.
    5. both B & C.


  1. A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a
    1. competency
    2. test
    3. job analysis
    4. strategy
    5. skill set


  1. This typically involves videoconferencing and/or computers for the delivery f instructions from a trainer to trainees who are in different locations.
    1. Web-based training
    2. Distance-learning
    3. E-learning support
    4. Blended learning simulations


  1. Online learning allows more employees to gain access to these types of programs in a quicker time period than if face-to-face instruction is used.
    1. True
    2. False


  1. What provides a way to understand the investments that training produces and provides information needed to improve training?
    1. Evaluative design
    2. Training evaluation
    3. Training effectiveness
    4. Training criteria


  1. All of the following examples of the lack of management support with respect to obstacles in the work environment that inhibit transfer EXCEPT:
    1. Insufficient funds
    2. Training opportunities not being discussed
    3. Reinforcement, feedback, and encouragement needed for trainees to use in the training context is not forthcoming
    4. Communicating that training is a waste of time.


  1. ______ refers to the collection of information—including what, when, how, and from whom—that will be used to determine the effectiveness of the training program.
    1. Training effectiveness
    2. Training outcomes
    3. Evaluation design
    4. Training evaluation


  1. An organizational analysis involves determining the appropriateness of training, based on all of the following parameters, EXCEPT:
    1. The company’s business strategy
    2. The resources available for training
    3. Support by managers and peers for training activities
    4. The competition’s market standing





  1. Which of the following is NOT a goal of needs assessment?
    1. To determine what finances need to be designated for training.
    2. To determine who the training exists for
    3. To determine what tasks need to be trained
    4. To be determine whether a training need exists


  1. _____ is the capacity needed to perform a set of tasks.
    1. Automaticity
    2. Skill
    3. Knowledge
    4. Attitude


  1. Training methods can be divided into _____ and _____ approaches?
    1. cognitive; behavioral
    2. strategic; skill
    3. procedural; strategic
    4. KSA; lecture
    5. none of the above


  1. Which training method can effectively be used to change attitudes?
    1. Cognitive
    2. Behavioral
    3. Attitudinal
    4. Both A & B


  1. A visual display of how to do something or how something works is called a


  1. If learning objectives focus around prioritizing, organization, planning, and decision making, _____ can make an appropriate training tool.
    1. the in‑basket
    2. computer based training
    3. the simulator
    4. role playing
    5. the case study


  1. A(n)_____ question requires no specific response.
    1. closed‑ended
    2. reverse
    3. open‑ended
    4. overhead
    5. bad







  1. If the goal is to train interpersonal skills, _____ is the favored method.
    1. behavior modeling
    2. the case study
    3. the simulator
    4. the business game
    5. the ice‑breaker


  1. _____ is an enactment of a scenario in which each participant is given a part to act out.
    1. Simulation
    2. Role play
    3. Behavioral enactment
    4. Modeling


  1. Role playing (particularly role reversal) is an especially effective technique for creating _____.
    1. procedural knowledge
    2. attitude change
    3. skill automaticity
    4. strategic knowledge
    5. process knowledge


  1. The most frequently used training method (especially in smaller businesses) is
    1. role play.
    2. behavioral modeling.
    3. on‑the‑job training.


  1. _____ is the process of providing one‑to‑one guidance and instruction to improve the knowledge, skills, and work performance of the trainee.
    1. Behavior modeling
    2. Computer simulation
    3. Coaching
    4. Tutoring


  1. Without _____, it is very difficult to evaluate training.
    1. personnel objectives
    2. performance appraisals
    3. organizational outcomes
    4. learning objectives


  1. What is missing from this learning objective. “The trainee will splice 6 sets of wires while at the top of a telephone pole wearing all safety gear.”
    1. Complete behavior.
    2. Nothing, it is a proper learning objective


  1. The best reason for offering training is:
    1. It is very popular
    2. Supports the organization’s goals and objectives
    3. It is required by the federal or state government
    4. Competition uses the same training


  1. Effective orientation programs include _______ of the new employee.
    1. Active involvement
    2. Rigorous training
    3. Flexibility
    4. A high learning curve


  1. Avoiding jokes, stories, and props that might create a hostile learning environment falls under which one of the following?
    1. Requiring employees to attend programs that might be offensive
    2. Excluding women, minorities, and older employees from training programs
    3. Not ensuring equal treatment of all employees while in the training
    4. Revealing discriminatory information during training


  1. The link between diversity and an organization’s performance is both direct and indirect.
    1. True
    2. False


  1. The best coaches are emphatic, supportive, practical, and self-confident, who appear to know all the answers, and tell others what to do in a supportive manner.
    1. True
    2. False


  1. In this variation of the lecture method, two or more speakers present information and ask questions.
    1. Standard lecture
    2. Panels
    3. Student presentation
    4. Team teaching


  1. Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are from the inter-related departments.
    1. True
    2. False


  1. _____ can be used as a dress rehearsal to show the program to managers, trainees, and customers.
    1. Evaluative training
    2. Summative evaluation
    3. Pilot Testing
    4. Formative evaluation


  1. The major advantage of apprenticeship programs is that learners can _____ while they learn.
    1. Gain experience
    2. Earn pay
    3. Share knowledge
    4. Train the less experienced


  1. Research suggests that company satisfaction with the outsourcing of training and development depends on company-supplier trust and the specificity of the contract.
    1. True
    2. False


  1. In case, studies, trainees are required to analyze and critique the actions taken, indicating the appropriate actions, and suggesting what might have been done differently.
    1. True
    2. False


  1. This is a favorable training method among managers and organizations compared to others; it needs less investment in time, money (materials and trainer’s salary), or instructional design.
    1. Apprenticeship
    2. Self-directed learning
    3. On-the-job training
    4. Simulation


  1. The difference between mentoring and coaching is
    1. Mentoring is more effective
    2. Coaching is more effective
    3. Each tends to focus on different aspects of the job
    4. Mentoring has always been a more formalized process
    5. None of the above


  1. Human resources development (or employee development) should be involved in strategic planning by
    1. helping shape strategy.
    2. influencing the HR strategy.
    3. developing its own strategy in line with the strategic plan.
    4. None of the above
    5. all of the above


  1. A decentralized training department results in
    1. less training costs.
    2. more relevant training.
    3. more control over training content.
    4. less likelihood of the transfer of training.
  2. Which of the following statements is true.
  3. A) all the information (exercises, etc.) to be used in training should be in the trainees’ training manual, and handed to trainees at the start of training
  4. B) a training room should have large windows so as to let in lots of natural light.
  5. C) the best seating arrangement for effective training is the U shape
  6. D) Off site training is useful when trainees tend to have a lot of stress associated with going to work.


  1. An ice breaker is
    1. a useful way of starting training.
    2. only of value if training is going to last more than one day.
    3. something you do only when trainees do not already know each other; it breaks the ice.
    4. the most junior trainer who is in charge of refreshments.


  1. What is the least expensive and best alternative if you only have a few employees to be trained?
    1. Hiring a consultant
    2. Purchasing a pre‑packaged program
    3. Implementing and designing your own training program
    4. Sending trainees to outside seminars
    5. Waiting until you have enough employees who require training, then hiring a consultant


  1. According to the text, _____ provides the opportunity for learning and _____ is a result of the learning.
    1. education; training
    2. development; training
    3. training; development
    4. education; development
    5. none of the above


  1. A training needs analysis is conducted when
    1. a setback event occurs.
    2. a triggering event occurs.
    3. a decision to provide sexual harassment training is made.
    4. a deficiency is determined to be a motivational deficiency.


  1. When a(n) _____ analysis is conducted for strategic planning, it is a major undertaking. The _____ and relevant strategies that have been identified in the strategic plan are an indication of where the firm wishes to be.
    1. organizational; mission
    2. operational; organizational
    3. performance; person analysis
    4. operational; goals








  1. Organizational analysis should focus on
    1. mission and capital resources.
    2. job analysis.
    3. C) human resources and organizational environment.
    4. D) both A & C.
    5. E) all of the above.


  1. The identification and development of employees who are perceived to be of high potential is called
  2. succession planning.
  3. funneling
  4. pet picking.


  1. You cannot have a _______ measure unless the measure is  _______.
  1. Valid, relevant.
  2. Relevant, valid.
  3. Reliable, valid.
  4. Valid, reliable.
  5. Relevant, reliable.


  1. A “Learning Management System” for e-learning.

A)        is necessary for all e-learning systems

B)        is a form of programmed instruction

C)        records progress of trainees

  1. D) is primarily used for internet access


  1. Self-paced learning is when:

A)        the trainees follow with the class

  1. B) the trainees move slower than the class.
  2. C) the trainees move quickly with some restrictions
  3. the trainees move through the training as fast as they are able to


  1. A learning point is
    1. a useful thing to start training with.
    2. a piece of information required to be learned in order to meet a specific training objective.
    3. A compilation of the learning objectives for a training program
    4. One of the outputs of the developmental phase of the training model.


  1. An icebreaker is a game or exercise that gets the trainees involved in meeting and talking

with others in the training session.

  1. True
  2. False





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